Operations Service Manager – Pest Control

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🦬 Wyoming – Remote

🦬 Wyoming – Remote

💵 $74k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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ORKIN Pest Control

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- employees

📋 Description

• Uphold our brand standards and service-oriented culture • Deliver first class customer service while interacting with various clients, vendors, and co-workers • Ensure that company policies and procedures are followed • Recruit high quality talent for the service team and assist manager with screening & interviewing candidates • Initial and ongoing training for service specialists. Ensure required licenses, certifications, and/or registrations are obtained and maintained • Monitor service quality and accuracy through site inspections, service paperwork and reports, and direct communication with clients and service specialists • Observe specialists in the field; provide recognition and constructive feedback. Conduct regular coaching and performance reviews. • Monitor vehicle operation and maintenance. Address variances from company requirements. • Manage inventory of products, materials, and equipment. Allocate to service team per service requirements and maintain proper documentation • Support the efforts of sales representatives; Encourage service specialists to upsell clients and generate leads for the sales team • Monitor service routes and schedules, regularly review service paperwork and reports, and take action as necessary to ensure work is complete, accurate, and on time. • Lead and implement approved projects and ensure timely completion • Manage and oversee branch operations • Ensure both growth and profit objectives established for the branch • Ongoing participation in Manager & Employee Development Programs

🎯 Requirements

• Minimum Bachelors Degree in Business or related field and/or 5 years pest control advanced field experience required • Minimum of 5-years customer service experience required • Minimum of 3-years team supervision and leadership experience required • Required to live in Casper/surrounding area (no more than 10 miles outside city limits) • Non-Exclusive territory covers state of Wyoming. Must be willing to travel • Required to spend 60% of time with service specialists in the field • Advanced computer use and technology capabilities is required • Advanced skill set in Microsoft Excel, PowerPoint, and Word is required • High degree of professionalism with exceptional follow-up and organizational skills • Flexibility in a multi-managed working environment • Ambitious, results-driven, and not afraid of healthy competition • Resourceful and able to learn new products, services, and processes quickly • Strong facilitation and team skills • Ability to write clear, concise communications: excellent grammar, spelling, and editing skills • Safely use a ladder • Lift and carry up to 50 pounds • Safely access crawl spaces, attics, rooftops, etc. • Ability to work in all types of weather and temperature conditions • Obtain and maintain required state licensing • Qualified candidates must pass a background check and drug screening

🏖️ Benefits

• $74,000-$90,000 Competitive Pay with Growth & Profit Bonus Plan • Service Vehicle • Health, Dental, Vision, & Life Insurance • Paid Holidays • Paid Vacation and Personal Time • Retirement Plan with Employer Match