Administrative Virtual Assistant, CSR

Job not on LinkedIn

🕒 December 11, 2025

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WOW Remote Teams

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🤝 B2B

🛍️ eCommerce

🎯 Recruiter

B2B • eCommerce • Recruitment

WOW Remote Teams is a company that connects businesses with top-tier virtual professionals from Latin America, including virtual assistants, digital marketers, software developers, graphic designers, and more. Their services aim to help organizations save on salary expenses while providing quality talent that is bilingual and pre-vetted. With a focus on rapid hiring processes, clients can receive candidate matches within just three days, making WOW Remote Teams a cost-effective solution for scaling teams efficiently.

📋 Description

• Handle inbound customer calls, texts, and emails, providing clear, professional, and friendly support. • Contact warm leads to follow up on service requests and appointment availability. • Schedule and reschedule service appointments, coordinating closely with the service team. • Update schedules as changes occur and proactively communicate adjustments to customers and technicians. • Act as a liaison between customers, service crews, and vendors to ensure smooth coordination. • Review invoices and estimates for accuracy and organization. • Maintain orderly digital files and administrative records. • Assist with weekly reporting and tracking of key operational numbers. • Support general office administration tasks to keep operations running efficiently.

🎯 Requirements

• Previous experience in customer service, administrative support, or virtual assistant roles. • Strong verbal and written English communication skills. • Comfort handling phone-based customer interactions, including warm leads and inbound calls. • Excellent organizational skills and attention to detail. • Ability to multitask and manage changing priorities. • Confidence using scheduling systems, CRMs, and office productivity tools. • Experience in service-based or operations-focused environments. • Familiarity with appointment scheduling and customer coordination. • Strong problem-solving skills and a calm, patient approach to customer interactions. • Ability to work independently while collaborating with a remote team.

🏖️ Benefits

• Full-time position • 100% remote • Stable, long-term opportunity • Hands-on role with visibility into operations and customer experience