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Senior Professional Services Consultant

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $103k - $150k / year

⏰ Full Time

🟠 Senior

💼 Consultant

Where this job comes from

Posted on Wrike's careers page, not through a job board

First seen by Remote Rocketship 1 minute ago

Logo of Wrike

Wrike

1001 - 5000 employees

Founded 2006

💼 Consulting

📣 Marketing

📦 Logistics

💰 $15M Series B on 2015-05

Consulting • Marketing • Logistics

Wrike is a leading work management platform that streamlines workflows and enhances collaboration for businesses worldwide. Recognized as a Leader in the 2024 Gartner Magic Quadrant for Collaborative Work Management, Wrike offers solutions for diverse teams such as marketing, creative, product, client services, IT, operations, HR, legal, finance, and more. The platform provides a range of features including AI-powered automation, analytics, Gantt charts, Kanban boards, and customizable dashboards to maximize productivity and efficiency. Trusted by over 20,000 organizations globally, Wrike helps teams align strategy with execution, improve visibility, and manage resources efficiently. It supports integration with over 400 popular apps and ensures robust security, making it an ideal choice for enterprise-level implementation as well as for smaller teams looking to enhance their project and workflow management capabilities.

📋 Description

• Lead individual customer engagements and participate in or lead larger global customer rollouts • Drive end-to-end customer onboarding, including Discovery, Design, Configuration, Rollout, and Adoption Monitoring • Support the sales team with complex scoping requirements and present the value of Wrike and its professional services offerings • Track and maintain accurate client records and key milestones using Wrike, Salesforce, and other systems • Manage successful completion of customer engagements while achieving critical success metrics • Advocate for customers and assist in prioritizing new product features • Collaborate with Product and internal stakeholders to identify short-term solutions and influence Wrike’s product roadmap • Ensure smooth hand-offs before and after engagements with internal cross-functional teams • Mentor junior Wrike team members

🎯 Requirements

• 8+ years in project management, consulting and customer facing roles • Formal certifications in project management methodologies (Agile, PMI, Lean, etc.) • Ability to understand complex customer processes and needs and define clear implementation goals • Extensive understanding of change management principles • Thorough expertise in one industry or critical customer segment such as Marketing/Creative, IT, Professional Services, or PMO • Ability to participate in technical discussions and present complex digital transformation options and strategies • Ability to collaborate cross-functionally with Sales on account plans • Excellent verbal, presentation, and written communication skills • Effective communication with executive stakeholders • Ability to manage difficult audiences and complex client relationships • Knowledge of industry best practices and ability to provide thought leadership • Strong accountability, ownership, organization, and time management skills • Extensive consulting skill set and customer-centric approach • Ability and willingness to travel up to 75% of the time to client sites across the Americas • Relevant Master’s degree (MBA or similar) is a stand-out qualification • Experience working in a SaaS environment is a stand-out qualification • Ability to position Wrike into an existing integrated ecosystem is a stand-out qualification

🏖️ Benefits

• Medical, dental, and employer-paid vision insurance • Life insurance • Employer-paid short- and long-term disability • 401(k) plan with employer match • FSA/HSA benefits • 18 weeks of leave for birth mothers • 4 weeks of leave for non-birth parents • Wrike Employee Resource Communities (WERC) • Flexible time off (FTO) policy • $500 Working-from-Home stipend • 11 paid holidays • 2 volunteer days • 25% bonus on top of base salary

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