wrrk
11 - 50 employees
🤝 B2B
☁️ SaaS
⚡ Productivity
B2B • SaaS • Productivity
wrrk is a company focused on building world-class customer service organizations. They provide expert USA-based and offshore talent, battle-tested systems, and flexible solutions to help businesses manage customer support. wrrk offers omnichannel customer support services, front-line care, back-office operations, and leverages global talent to cater to competitive, global market ambitions. They deliver fully-managed customer service operations with training, quality assurance, and scheduling, aimed at driving efficiency and maintaining on-brand customer experiences. wrrk positions itself as a partner, offering customized solutions to align with entrepreneurial business needs.
Customer Service Professional
Job not on LinkedIn
🕒 April 1
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wrrk
11 - 50 employees
🤝 B2B
☁️ SaaS
⚡ Productivity
B2B • SaaS • Productivity
wrrk is a company focused on building world-class customer service organizations. They provide expert USA-based and offshore talent, battle-tested systems, and flexible solutions to help businesses manage customer support. wrrk offers omnichannel customer support services, front-line care, back-office operations, and leverages global talent to cater to competitive, global market ambitions. They deliver fully-managed customer service operations with training, quality assurance, and scheduling, aimed at driving efficiency and maintaining on-brand customer experiences. wrrk positions itself as a partner, offering customized solutions to align with entrepreneurial business needs.
📋 Description
• Provide support by answering customer inquiries via voice, email, and chat • Communicate with internal teammates, clients, and account managers about services and trends in order to resolve customer inquiries and exceed service delivery standards
🎯 Requirements
• Customer Support (CS) experience • Ability to multitask • Ability to maintain a professional demeanor even during challenging customer interactions • Ability to effectively communicate and interact with team members, management, clients, and customers • Empathy for customers • Troubleshooting experience with online software • Attention to detail
🏖️ Benefits
• Emphasis on WEEKENDS • Especially looking for support Fri/Sat/Sun
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