Associate Client Advocate – Construction, Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $120k / year

⏰ Full Time

🟡 Mid-level

🗣️ Customer Advocate

👻 Ghost score 1%

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WTW

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

🛡️ Insurance

💼 Consulting

Finance • Insurance • Consulting

WTW is a global powerhouse in financial services, specializing in risk management, insurance, and reinsurance. Leveraging data-driven and insight-led solutions, the company offers consulting in financial services, human resources, and employee benefits, along with pensions administration and HR software. With a presence in 140 countries, WTW is committed to enhancing organizational resilience and maximizing performance for its clients.

📋 Description

• Support multi-tier serviced accounts under an Account Executive/Senior Account Manager and supervise an Account Coordinator/Senior Account Coordinator • Independently manage client relationships and accounts up to $1MM in volume revenue • Serve as the first and primary client point of contact for day-to-day service, questions, and requests • Develop, analyze, and implement competitive insurance programs and provide alternatives for client consideration • Prepare market and quote rates for renewals and new business • Manage onboarding of new clients • Manage the marketing process for prospect companies • Prepare, review, and finalize client communications for delivery • Communicate and collaborate with producers, clients, and underwriters to obtain information, quote rates, prepare proposals, and service existing accounts • Maintain current files and prepare policy renewal questionnaires, recommending coverage enhancements • Review, evaluate, rate, and market Commercial Insurance applications and documents for accuracy • Compile and organize client information for new, renewal, cancellation, and endorsement processing • Perform thorough contract reviews for clients • Manage database files and input information • Accurately manage and maintain documents in agency management systems • Provide training to Account Coordinators • May manage Account Coordinators and Account Assistants • May manage and/or train the next level down • Perform other duties and special projects as assigned

🎯 Requirements

• Minimum of 3 - 5 years of brokerage experience is required • Property and Casualty account management experience is required • Excellent written communication, public speaking, and presentation preparation skills • Excellent telephone etiquette and customer service skills, professionalism, and tact • Advanced knowledge of Microsoft Office and its more complex features • Ability to be resourceful, take initiative, solve problems, and offer solutions • Ability to work well with others in a fast-paced environment and respond to co-workers and colleagues • Ability to train, delegate, provide oversight, and give feedback • Adaptability and flexibility to address issues and client needs • Excellent time management skills • Ability to learn, adopt, and train use of technology systems and software applications • Excellent multitasking skills and flexibility to manage changing priorities and deadlines • Ability to review internal/external deliverables for accuracy • Intermediate project planning and management • Ability to forge relationships and build trust • Required Property and Casualty Insurance license • Employment-based non-immigrant visa sponsorship and/or assistance is not offered

🏖️ Benefits

• Annual short-term incentive bonus • Medical insurance including prescription coverage • Dental insurance • Vision insurance • Health Savings Account • Commuter Account • Health Care Flexible Spending Account • Dependent Care Flexible Spending Account • Group Accident insurance • Group Critical Illness insurance • Life Insurance • AD&D insurance • Group Legal • Identity Theft Protection • Wellbeing Program • Work/Life Resources including Employee Assistance Program • Paid Holidays • Annual Paid Time Off, including state/local paid leave where required • Short-Term Disability • Long-Term Disability • Bereavement leave • FMLA leave • ADA leave • Jury Duty leave • Military Leave • Parental and Adoption Leave • Qualified contributory pension plan, if eligible • 401(k) plan with annual nonelective company contribution • Non-qualified retirement plans for eligible senior-level colleagues

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