Insurance Billing/Collection Assistant II – Business Office

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WashU IT

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

🏢 Enterprise

☁️ SaaS

Education • Enterprise • SaaS

WashU IT is the information technology department of Washington University in St. Louis, providing essential IT services and support for the university's students, faculty, and staff. The department is integral to facilitating the university’s academic, research, and administrative functions, ensuring that technological resources and solutions are efficiently delivered and maintained across the university’s campuses. WashU IT also plays a crucial role in helping the university confront complex technological challenges and enhance its operational capabilities.

📋 Description

• Performs follow-up insurance billing and collection activities on a minimum of 30 claims per day • Makes collection calls, verifying accuracy and completeness of claims • Contacts insurance companies and collection agencies in regard to expediting payments from various payers for physician’s services • Reviews patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information, or other appropriate handling • Utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry • Consistently meets the Quality Assurance (QA) and meaningful efficiency standards of working invoices/accounts each day • Follows best practices for one-touch resolution as established within the department • Interacts with management and staff members to discuss issues • Performs other duties as assigned by the supervisor and/or manager

🎯 Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience • 2 years of experience in Bookkeeping/Accounting And/Or Medical Collection Setting • No specific certification/professional license is required for this position • Skills: Claims Resolution, Collections Strategies, Communication, Computer Literacy, Confidential Data Handling, Epic EHR, Health Insurance Billing, Health Insurance Portability & Accountability Act (HIPAA), ICD-10 Procedure Coding System, Insurance Follow Up, Medical Billing and Coding, Medical Terminology, Microsoft Excel, Microsoft Word, Office Equipment, Telephone System

🏖️ Benefits

• Up to 22 days of vacation • 10 recognized holidays • sick time • Competitive health insurance packages with priority appointments and lower copays/coinsurance • Free Metro transit U-Pass for eligible employees • Defined contribution (403(b)) Retirement Savings Plan, with contributions starting at 7% • Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians • 4 weeks of caregiver leave to bond with your new child • Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years