Freight Operations Manager

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WWEX Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

☁️ SaaS

🤝 B2B

Logistics • SaaS • B2B

WWEX Group is now part of ShipStation Global. WWEX (Worldwide Express) was a leading third-party logistics (3PL) provider offering parcel, LTL, truckload, and global shipping solutions, combined with customizable technology and expert shipping consultation. The company supports franchisees, agents, and FTL carriers, and employs a large sales and operations organization. After merging with Auctane/ShipStation to form ShipStation Global, the combined entity positions itself as an AI-driven intelligent logistics and shipping software platform serving small and medium businesses, integrating a powerful freight network with parcel and freight capabilities.

📋 Description

• Manage day-to-day activities of the Freight Desk and Freight Specialists • Manage monthly vacation and holiday schedules • Manage phone and ticket traffic via Zendesk • Handle escalated customer and field issues • Implement standard operating procedures and training programs • Plan and coordinate employee skills and career development • Conduct employee reviews • Work the 7 AM–4 PM PST schedule

🎯 Requirements

• Exceptional communication skills • Proactive demeanor and strong attention to detail • Comfort within a fast-paced, results-oriented environment • Positive and outgoing customer service approach • Planning, organizing and time management skills • Willingness to adapt to new methods, procedures and techniques • Ability to create opportunities and minimize potential problems by anticipating and preparing in advance • Ability to demonstrate interest, skill and success in getting people within a team to work together • Discernment to make decisions wisely, after adequately contemplating various available courses of action • Aptitude for problem analysis • Sought out as an expert to provide assistance for other Freight Specialists • Strong commitment to achieving goals • Ability to take responsibility for the team’s performance, by setting clear goals and expectations, tracking progress against the goals, providing feedback and addressing any performance issues as they arise • Ensure that the missed pickup percentage is less than 5% of total shipment volume • Maintain a team average first response time of less than 15 minutes • Maintain a team average resolution time of 4 hours • High school diploma or equivalent experience • 4-year degree, preferred • 3–6 years of related experience