Senior Account Specialist – LTL

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WWEX Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

☁️ SaaS

🤝 B2B

Logistics • SaaS • B2B

WWEX Group is now part of ShipStation Global. WWEX (Worldwide Express) was a leading third-party logistics (3PL) provider offering parcel, LTL, truckload, and global shipping solutions, combined with customizable technology and expert shipping consultation. The company supports franchisees, agents, and FTL carriers, and employs a large sales and operations organization. After merging with Auctane/ShipStation to form ShipStation Global, the combined entity positions itself as an AI-driven intelligent logistics and shipping software platform serving small and medium businesses, integrating a powerful freight network with parcel and freight capabilities.

📋 Description

• Communicate daily with both internal and external customers • Maintain a high level of activity over the phone and email through the CRM system • Research, identify, and capitalize on profitable opportunities • Explain and consult customers regarding fees, products, and services • Troubleshoot and support customers through service disruptions • Create positive and supportive customer experiences • Establish partnerships with key executives and decision makers within customer accounts and territories • Collaborate with sales, account management, and other support teams • Navigate and utilize carrier systems and websites • Learn and apply carrier-specific knowledge • Handle escalated customer service issues, including delayed or missing/damaged packages or freight, rating, BOL/label creation, reconsignments, freight classification, pickup scheduling, and product knowledge • Advise customers on avoiding service disruptions, carrier nuances, and current industry standards

🎯 Requirements

• Previous experience working directly with customers • Outstanding collaboration and communication skills at multiple levels • Ability to work as a team • Exceptional verbal and written communication skills • Customer focused and solutions-oriented • Commitment to continuous improvement • Strong growth mindset with the willingness to learn and be coached • High School diploma or GED required • Bachelor’s degree in communications, business, marketing, or other business-related fields preferred • Ability to adapt to a fluctuating environment • Robust prioritization, organization, and time management skills

🏖️ Benefits

• Consistent Monday-Friday work schedule, no weekends