Technical Program Manager, Solutions Delivery

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $115k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Technical Program Manager

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xCures Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

xCures is a healthcare AI company that provides a Clinical Clarity Engine to retrieve, assemble, and structure fragmented medical records into decision-ready, source-linked clinical data. Its products—Evidence Grade Data, Automated Patient History, and Decision-Ready Checklists—extract and validate clinical information at scale, delivering verifiable outputs via summaries, dashboards, APIs, and export feeds for healthcare teams and partners. xCures is B2B-focused, serving providers, diagnostics groups, value-based care organizations, and channel partners; it emphasizes traceability and validation (peer-reviewed research, high extraction accuracy, and HITRUST certification) and processes medical records at large scale to accelerate prior authorization, chart review, quality reporting, and other clinical and operational workflows.

📋 Description

• Own delivery reporting for Customer Solutions, maintaining the single source of truth on program status, risks, and dates • Deliver regular updates to Revenue Leadership, the PMO, and executives • Manage intake and triage of inbound requests from Sales, Customer Success, and Product • Coordinate prioritization and routing decisions and communicate outcomes • Track active customer integration and onboarding programs from kickoff to go-live • Surface blockers early and hold the team to committed dates • Build and maintain internal and external technical training, product guides, and support resources • Define success metrics, dashboards, and feedback loops for tools and integrations • Show adoption and performance through metrics • Align Customer Solutions work with Engineering, Product, Customer Success, the PMO, platform priorities, and company delivery standards • Stand up the intake and triage process within the first 90 days • Take over program tracking for every active customer integration within the first 90 days • Drive predictable, measurable delivery and a faster contract-to-live cycle

🎯 Requirements

• 3+ years in technical program management, product operations, or project management in a technology environment • Track record of leading cross-functional initiatives from definition through delivery • Experience working with both engineering teams and customer-facing roles, and translating between them • Technical acumen and curiosity: able to engage substantively on APIs, data pipelines, cloud infrastructure, and AI and LLM tooling • Experience creating training materials and technical documentation for technical and non-technical audiences • Bachelor's degree or equivalent practical experience • Must already have authorization to work in the United States • Healthcare, diagnostics, or health IT background • Hands-on use of agentic AI tools in daily work • Enterprise SaaS onboarding or implementation experience • Scripting or light automation skills

🏖️ Benefits

• Remote-First • Paid Time Off and 13 Company Holidays • Equity Package • Paid Parental Leave • Medical, Vision, and Dental • Employer HSA Contribution • Employer 401(k) Match • STD, LTD, Life Insurance and Critical Illness Plans • Employee Assistance Program • Adoption Assistance • Company Offsites • Monthly Internet Allowance • Professional Development Funds