Retention Support Specialist, SaaS Sales

🔥 0 minutes ago

🌵 Arizona, California, +2 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🤠 Texas – Remote

💵 $55k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Yelp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

Yelp is a platform that connects consumers with local businesses, allowing users to discover and review a wide variety of services including restaurants, home services, and automotive services. It aims to help consumers find trusted recommendations for goods, services, and experiences in their local area, while offering business owners tools to manage customer interactions and promote their offerings.

📋 Description

• Provide exceptional and timely inbound customer support via phone and email • Consult and educate our customers to provide value, resolve their business needs, and retain their business • Become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs • Help owners with their full suite of Yelp Restaurant tools to market their restaurant, efficiently manage their front of house, and drive diners • Grow and learn in a fast-paced high-growth environment

🎯 Requirements

• Bachelor's Degree or 3+ years of relevant client facing experience • Be available to work weekends and holidays between the hours of 6AM-8PM PST • Experience in SaaS, sales, client retention, support, or customer success is preferred

🏖️ Benefits

• Full medical, vision, and dental coverage • Mental health support and services via Modern Health • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter) • 7 paid wellness days • 12 paid holidays, plus one floating holiday • Up to 14 weeks of parental leave • Monthly wellness subsidy • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan • Professional development reimbursement • Work from home reimbursement