User Operations Associate, Content Moderation

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $40k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

✍️ Content Marketing Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Yelp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🍽️ Food & Beverage

🏨 Hospitality

📣 Marketing

Food & Beverage • Hospitality • Marketing

Yelp is a platform that connects people with great local businesses, allowing users to write and share reviews of a variety of services including restaurants, boutiques, salons, dentists, mechanics, plumbers, and more. With approximately 155 million cumulative reviews contributed by users, Yelp enhances the consumer experience by bringing traditional word-of-mouth recommendations online.

📋 Description

• Moderate content including reviews, photos, and profiles reported by users and business owners • Apply team policies and guidelines • Message users effectively regarding moderation decisions • Meet or exceed the required minimum number of cases resolved during working hours • Work cross-functionally with other User Operations teams • Provide managers with feedback on process, policy, and documentation improvements • Evaluate content against Content Guidelines and Terms of Service • Escalate cases when necessary • Share and support conclusions while participating in team consensus-building

🎯 Requirements

• Bachelor's degree (preferred) • At least 1 year of work experience • Enthusiasm for Yelp’s mission • Positive, team-oriented attitude • Enjoy reading and possess strong research skills • Commitment to consistently meeting or exceeding quality expectations • Comfortable with or open to a quota-driven environment • Availability during department core hours of 10 a.m. to 3 p.m. Pacific Time • Ability to work full-time, 8 hours per weekday • Ability to work remotely from the United States

🏖️ Benefits

• Full medical, vision, and dental effective the first day • 15 days PTO, increasing with 2+ years of tenure • 12 paid holidays • One floating holiday • Up to 14 weeks of parental leave • Monthly wellness subsidy • Work from home reimbursement • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan • Potential bonus • Reasonable accommodations for individuals with disabilities