Call Center Data Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $50k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Data Scientist

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Youth Villages

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

🏥 Healthcare

🤝 Non-profit

🌍 Social Impact

Healthcare • Non-profit • Social Impact

Youth Villages is a national nonprofit organization that delivers evidence-based mental and behavioral health and child welfare services to children, young adults and families. For over 35 years it has operated residential programs, intensive in-home treatment, foster care and adoption services, specialized crisis services, and LifeSet supports for young adults exiting foster care, while partnering with public agencies and advocating for systemic improvements across child welfare, juvenile justice and children’s mental health systems.

📋 Description

• Manage all aspects of the call center to ensure accurate data is available to internal and external customers in a timely manner • Oversee importation of data from source systems such as Evolv or GuideTree • Oversee maintenance and data storage of CATI and CAWI survey projects within Voxco • Apply updates and fixes within Voxco Command Center, Voxco Design, Voxco Panel Management, Voxco Interviewer interface, and Ascribe • Maintain security and accuracy of client information in data collection software • Establish, implement, and monitor proactive and post-collection data quality checks • Ensure collection processes are updated and aligned with customer needs • Provide customer data through vetted Excel/CSV extractions or automatic exportation such as SQL and Snowflake • Manage Quality Assurance Specialists performing survey assignment and data-cleaning tasks • Support implementation of new data collection efforts and survey projects within Voxco and Voxco Online • Provide management and team support for questions and troubleshooting • Provide technical consultation regarding new project design • Maintain data in accordance with data retention policy and best practices • Interpret datasets and identify anomalies • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in a social science, research, or business-related field AND three years of relevant experience (required) • Experience with data collection is required with survey data collection (preferred) • Experience using an electronic medical records database (preferred) • Knowledge of systems such as GuideTree (Liferay), Evolv (Netsmart EMR), SkYView (Tableau), and Snowflake (preferred) • Experience in a setting that utilizes an electronic medical record (preferred) • Experience with implementation of CATI software (plus) • Knowledge of SQL (plus) • Proficiency with Microsoft Office products, including advanced knowledge of Excel • Strong organizational skills and attention to detail • Excellent written, verbal, and oral skills • Ability to manage multiple priorities simultaneously • Ability to maintain a flexible schedule

🏖️ Benefits

• Medical, Dental, Prescription Drug Coverage and Vision • 401(k) • 2 week paid vacation (full-time) / 1 week paid vacation (part-time) • 12 paid sick days per year • 11 paid holidays • Paid Parental Leave • Mileage & Cell Phone Reimbursement (when applicable) • Tuition reimbursement and licensure supervision • Growth & development through continuous training • Clinical and administrative advancement opportunities