Senior Client Partner

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Zaelab

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🛍️ eCommerce

☁️ SaaS

💰 $250k Seed Round on 2013-12

B2B • eCommerce • SaaS

Zaelab is a leader in B2B digital transformation, offering enhanced digital experience solutions across industries including manufacturing, distribution, health and life sciences, and high-tech. It specializes in a variety of services such as user experience, content management, configure price & quote, guided selling, product management, and composable commerce. Zaelab partners with major platforms like Salesforce, Shopify, SAP, BigCommerce, Adobe Commerce, and commercetools to deliver optimal B2B, D2C, and marketplace commerce experiences. With the acquisition of Trellis, Zaelab expands its full-service digital agency capabilities to help businesses streamline operations, reduce inefficiencies, and achieve growth in a competitive market landscape.

📋 Description

• Serve as the primary day-to-day contact for assigned accounts within a larger enterprise portfolio. • Build strong relationships with client stakeholders, including directors, managers, program owners, and emerging executive sponsors. • Maintain a deep understanding of client priorities, business objectives, and organizational dynamics. • Monitor overall account health, identify potential risks, and coordinate internal teams to proactively address challenges. • Ensure clients remain informed, engaged, and aligned throughout active engagements. • Support quarterly business reviews, executive updates, and strategic planning activities. • Identify opportunities to expand existing client relationships and support account growth initiatives. • Participate in account planning activities and contribute to annual and quarterly growth strategies. • Support the development of new statements of work, change requests, renewals, and consulting opportunities. • Maintain account plans, stakeholder maps, opportunity tracking, and account health documentation. • Contribute to revenue forecasting activities and ensure account information remains accurate and current. • Develop a strong understanding of Zaelab’s capabilities and identify opportunities to bring additional value to clients. • Partner closely with project managers, delivery leaders, and consulting teams to ensure successful project execution. • Track scope, milestones, budget performance, and engagement status across active client programs. • Coordinate cross-functional support from strategy, solutions, experience, engineering, and delivery teams when needed. • Ensure client expectations are clearly communicated and aligned internally. • Act as a trusted partner to delivery teams by providing context, facilitating communication, and supporting issue resolution. • Develop the skills and capabilities required for future portfolio ownership responsibilities. • Participate in mentorship and coaching programs with Client Services leadership. • Support business development and strategic growth initiatives to strengthen commercial acumen. • Contribute to team development, knowledge sharing, and continuous improvement efforts across the Client Services organization. • Build credibility internally and externally as a trusted advisor and relationship leader.

🎯 Requirements

• 4-7 years of experience within a consulting, digital agency, systems integrator, or technology professional services organization. • Demonstrated experience managing client relationships with direct accountability for account success and client satisfaction. • Experience supporting revenue-generating accounts, including retainers, time and materials engagements, fixed-fee projects, or managed services relationships. • Exposure to manufacturing, distribution, industrial, or other complex B2B industries. • Strong communication, relationship-building, and stakeholder management skills. • Ability to confidently engage with senior client stakeholders and represent Zaelab professionally. • Strong organizational, forecasting, and account management skills. • Comfortable operating in a fast-paced, high-growth environment where priorities may shift. • Ability to manage multiple client initiatives simultaneously while maintaining attention to detail. • **Preferred:** • Experience with named account ownership within a consulting or professional services environment. • Familiarity with digital commerce platforms such as commercetools, SAP Commerce, BigCommerce, Shopify, or Salesforce Commerce Cloud. • Familiarity with ServiceNow solutions including Customer Service Management (CSM), Field Service Management (FSM), Configure Price Quote (CPQ), IT Service Management (ITSM), or Order Management. • Experience participating in account growth planning, business development activities, or strategic client consulting engagements.

🏖️ Benefits

• Unlimited Vacation/PTO • Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada) • Fully remote and distributed teams • Paid Parental Leave • Ongoing training and education opportunities • 0% Bureaucracy Culture - Focus is on responsibilities, not title