Field Support Engineer II

🔥 13 hours ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ZEISS Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

ZEISS Group is a global technology leader specializing in optics and optoelectronics, with a rich history dating back to 1846. Headquartered in Oberkochen, Germany, ZEISS operates in four main segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets. The company generated annual revenue of 10 billion euros and employs around 43,000 people across nearly 50 countries, including a robust network of production sites, sales and service companies, and research & development facilities. ZEISS’s specialties include binoculars, microscopy, eyeglass lenses, biomedical research, and various advanced technologies such as artificial intelligence and machine learning.

📋 Description

• Install, repair, upgrade and perform preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory. • Represent Carl Zeiss Meditec at customer locations and achieve a high level of customer satisfaction. • Diagnose and repair designated products, including preventative maintenance, installations and upgrades. • Schedule, create, verify and/or modify customer visits by assessing customers’ needs. • Complete and submit daily field service reports. • Complete and submit weekly expense reports. • Maintain spare parts inventory and return designated spare parts according to policy. • Support revenue growth through promotion and retention of service agreements. • Interface with customers professionally, pleasantly and calmly. • Instruct customers on operation and maintenance of equipment. • Maintain company-issued test equipment, support tools and spare parts. • Install and maintain equipment at trade shows as requested.

🎯 Requirements

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service. • BS in Electronics, Engineering, or Computer Technology and related fields preferred. • A+ and Net+ certification preferred. • Ability to think through difficult customer issues and generate satisfactory customer satisfaction results. • Must be self-directed, able to work independently with limited management oversight. • Must have good verbal and written communication skills. • Must have strong computer skills. • Must be able to pass required training to service fine mechanics and optics. • Ability to effectively service the equipment on which training is completed. • Multiple project and time management skills are required. • Extensive overnight travel is required by automobile and air. • Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory. • The FSE must be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval. • Must be able to drive an average of four (4) hours for service calls per day. • Must have a valid driver’s license and good driving record. • Must be able to lift up to 50 pounds on occasion. • Thirty percent of the average workday is spent standing or walking.

🏖️ Benefits

• Medical • Vision • Dental • 401k Matching • Employee Assistance Programs • Vacation and sick pay