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Support and Systems Engineer – L2/L3

Likely ghost job

🕒 February 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

Where this job comes from

Posted on Zella Technologies's careers page, not through a job board

First seen by Remote Rocketship February 21

Still open on Zella Technologies's site. Checked 5 hours ago.

Logo of Zella Technologies

Zella Technologies

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Zella Technologies is a comprehensive IT services provider that specializes in managed services, cybersecurity, cloud solutions, and IT support and consulting. With a team of over 15,000 onsite technicians and 300 remote technicians active in five countries, Zella Technologies delivers custom-made IT solutions tailored to meet the unique needs of businesses. Their offerings include VoIP systems, cloud backup, infrastructure as a service, and executive consulting, ensuring robust technology support and proactive management for their clients' IT environments.

📋 Description

• Provide Level 2 and Level 3 technical support • Manage SLAs and KPIs for support operations • Lead system and tenant migrations • Maintain documentation and improve processes

🎯 Requirements

• 1-3 years of experience in IT support • Strong troubleshooting skills in Windows, Linux, and networking • Familiarity with VoIP systems and cloud platforms • Experience with Active Directory and system migrations

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities • Paid time off

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