Director – Relationship Management

🔥 2 minutes ago

🌽 Illinois, New York – Remote

🌽 Illinois – Remote 🗽 New York – Remote

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zero Hash

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

₿ Crypto

🌐 Web 3

💰 $105M Series D on 2022-01

Fintech • Crypto • Web 3

Zero Hash is a company that provides infrastructure solutions for the integration of crypto and stablecoin products into various platforms. By offering API-first technology and turnkey regulatory infrastructure, Zero Hash enables businesses, especially in the fintech, payments, and banking sectors, to develop and launch crypto and stablecoin products efficiently and compliantly. Their services cover a wide range of applications including investments, trading platforms, payment gateways, and brands, focusing on simplifying the process of managing custody, liquidity, and settlement for their clients. Zero Hash supports over 60 digital assets and is operational in over 200 countries.

📋 Description

• Build and maintain relationships with key client stakeholders and drive joint initiatives • Develop customer relationships into zerohash advocates • Lead, coach, and serve as escalation point for a team of relationship managers • Coordinate with sales, marketing, product, legal, finance, engineering, and other cross-functional teams • Lead monthly client calls and quarterly business reviews • Contribute to monthly revenue tracking and reporting for leadership and clients • Create account-based strategies focused on enablement, account mapping, share-of-wallet expansion, upselling, and co-marketing • Channel client feedback internally and influence product roadmaps • Identify upsell, cross-sell, and new-product adoption opportunities • Negotiate client agreements, contracts, and legal documents • Ensure high service delivery measured by NPS • Design and implement data-driven client satisfaction reporting • Own retention and contract renewals • Improve client-related operational processes and CRM/internal systems

🎯 Requirements

• Bachelor's degree or equivalent practical experience • 7-10 years of experience in B2B Relationship Management/ Business Development • At least 2 years of demonstrated experience in people management and leadership • Experience growing client relationships including cross-sell/expansion • Exceptional written and verbal communication; able to explain complex topics simply • Strong interpersonal skills and ability to build and maintain relationships with diverse stakeholders • Ability to work independently in a fast-paced environment • Experience working in a complex ecosystem of SaaS or payments products • Ability to translate complex business concepts into concise, easy-to-understand conversations and structure nebulous problems • Travel requirements up to 20% to zerohash offices and client locations • Experience in fintech, brokerage, payments, and/or the crypto industry • Experience working with product and engineering teams • Motivated by zerohash’s mission and creating a best-in-class client experience • Highly self-motivated, proactive, and effective in a fast-paced, dynamic environment • Motivated by a startup environment

🏖️ Benefits

• Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only) • Vision & Dental Insurance (U.S. only) • Chance to earn equity • Maternity & Paternity leave (after 6 months) • WeWork All Access Membership • WFH Yearly Stipend • L&D Yearly Stipend (after 6 months)