Senior Analyst, Revenue Billing Operations

🔥 30 minutes ago

🇺🇸 United States – Remote

💵 $71.6k - $114.4k / year

⏰ Full Time

🟠 Senior

💹 Revenue Operations

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Zillow

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Execute end-to-end billing processes in Zuora, including recurring billing, adjustments, dunning, and preparation of invoices, credit memos, and debit memos • Manage complex billing workbooks in Zuora and Excel, calculate billing ranges from sales orders, and support accurate invoicing and reconciliation • Create and update Zuora subscriptions to align with customer agreements and billing policies • Manage billing case intake and triage in Salesforce, partnering with Sales and Support to resolve inquiries, escalations, corrections, and adjustments • Reconcile and validate across billing systems, identify discrepancies, and implement corrective actions • Partner with and guide an offshore billing operations team, ensuring process adherence, quality standards, and timely delivery • Partner with IT and Finance on billing system integrations and upgrades • Apply AI tools to billing workflows, automate reconciliation, analyze exceptions, and improve validation processes • Mentor junior team members and contribute to operational excellence and continuous improvement • Support accurate, efficient, and scalable billing of Zillow’s enterprise product suite

🎯 Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or equivalent experience • 5+ years of experience in B2B billing operations • Hands-on Zuora experience, including subscription management, invoicing workflows, and workbook management • Experience using Salesforce for billing case intake, triage, escalation tracking, and cross-functional issue resolution • Strong analytical, problem-solving, and data management skills • Exceptional attention to detail across large datasets and complex billing scenarios • Strong written and verbal communication skills • Experience mentoring others and collaborating with Sales, Finance, Support, and product teams • Familiarity with Sage Intacct • Advanced Excel skills • Familiarity with Google Workspace • SOX-aware documentation experience • BPO partnership support experience • Experience applying AI and automation in billing or finance operations • Ability to work in any of the 50 United States, with limited exceptions

🏖️ Benefits

• Equity awards based on factors such as experience, performance and location • Remote work from a physical location of choice • Flexible distributed work model through Zillow’s Cloud HQ • Inclusive, innovative, and engaging culture • Opportunities to grow your career • Mentorship and contribution to continuous improvement