Workforce Capability Lead

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $93.9k - $150.1k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zillow

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Manage complex, cross-functional programs improving frontline employee and leader readiness and performance • Partner with business leaders to understand partially defined performance needs • Synthesize Quality Intelligence, Knowledge Strategy, business metrics, workflows and employee feedback • Translate findings into program strategies, learning solutions and measurable performance outcomes • Make day-to-day program decisions within established priorities and guardrails • Keep leaders informed of progress, risks, tradeoffs and implications • Design learning experiences in Zillow Group’s e-learning authoring platforms and AI tools • Facilitate high-priority learning experiences and coordinate subject-matter experts or distributed facilitators • Manage a broad portfolio spanning learning, practice, performance support, communications, adoption, sustainment and measurement • Diagnose performance and readiness needs and translate evidence into problem statements, outcomes and learning plans • Align Product, Quality Intelligence, Knowledge Strategy, Talent, Data Analytics and Operations partners on scope, roles, decisions, timelines, dependencies and delivery expectations • Communicate progress, risks, results and recommendations to frontline partners and senior leaders • Support system-level Enablement architecture connecting learning, guided practice, coaching, performance support, knowledge, communications, workflows and reinforcement

🎯 Requirements

• 5+ years of relevant experience in Enablement, Learning & Development, program management, performance consulting or an equivalent combination of experience • Experience building system-level Enablement programming through discovery, design, delivery, implementation, sustainment and measurement • Experience using quantitative and qualitative evidence to diagnose performance needs and evaluate Enablement impact • Experience designing scalable solutions for frontline customer-facing and people-leader audiences • Strong stakeholder management, facilitation, written communication and executive-ready storytelling skills • Operational knowledge of adult learning-based capability design, behavior change, coaching, change management and performance-support principles • Experience applying learning, content, analytics, collaboration and AI-enabled tools such as Docebo, Jira, Highspot, Google Workspace and Replit • Ability to design learning experiences using e-learning authoring platforms and AI tools • U.S. employees may live in any of the 50 United States, with limited exceptions

🏖️ Benefits

• Remote work from a physical location of choice • Eligibility for equity awards based on experience, performance and location • Employees will not be paid below the salary threshold for exempt employees in their state of residence • Flexible distributed work through Cloud HQ • Equal employment opportunity and disability accommodations