Member Quality & Concierge Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $36 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ZING. Enamel Whitening. Toothpaste, but magic.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💄 Beauty

🛒 Retail

🧘 Wellness

Beauty • Retail • Wellness

ZING is a toothpaste company that specializes in enamel whitening with a unique formulation that promises to dissolve stains, repair enamel, and reduce sensitivity. Proudly made in the UK, ZING's products are vegan, cruelty-free, and 100% recyclable. Their toothpaste is designed to be enjoyable to use while providing effective dental care, with a focus on natural ingredients and sustainability.

📋 Description

• Execute outbound member outreach campaigns related to quality, Stars, CAHPS, retention, and engagement initiatives • Contact members regarding Health Risk Assessments, preventive care screenings, medication adherence programs, Annual Wellness Visits, and care gap closure opportunities • Educate members on plan benefits, supplemental benefits, rewards programs, and healthcare resources • Schedule appointments and facilitate connections to providers, pharmacies, transportation resources, care management teams, and internal departments • Identify barriers to care and collaborate with members to facilitate resolution • Maintain follow-up activities supporting completion of member objectives • Resolve member concerns through coordination with operational departments and vendor partners • Escalate concerns requiring additional intervention while maintaining ownership through resolution • Use approved scripts, workflows, and documentation standards to meet quality and compliance requirements • Share member feedback, trends, barriers, and improvement opportunities with leadership • Participate in quality reviews, calibration sessions, coaching, training, team meetings, huddles, and special projects • Document member interactions, outcomes, needs, concerns, appointments, and follow-up activities in applicable systems • Adhere to CMS regulations, Medicare Advantage requirements, HIPAA guidelines, and company policies • Maintain confidentiality and data security standards • Meet productivity, contact, quality, and campaign performance goals • Perform other duties as assigned

🎯 Requirements

• High School Diploma or equivalent • Minimum of 2 years of customer service, healthcare, contact center, member services, or related experience • Strong verbal and written communication skills • Demonstrated ability to build rapport and establish trust with diverse populations • Strong organizational skills with exceptional attention to detail • Ability to manage multiple priorities in a fast-paced environment • Proficiency with Microsoft Office applications and customer management platforms • Ability to work independently while contributing to team objectives • Associate's or Bachelor's degree in a related field preferred • Medicare Advantage, Medicaid, managed care, or healthcare experience preferred • Experience supporting Stars, HEDIS, CAHPS, member engagement, or care gap initiatives preferred • Experience scheduling healthcare appointments or conducting healthcare outreach campaigns preferred • Bilingual English/Spanish preferred • Experience with Salesforce, Genesys, or similar CRM/contact center platforms preferred