Director of External Communications

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $164k - $203k / year

⏰ Full Time

🔴 Lead

🗣️ Communications

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zip Co

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

🛍️ eCommerce

💸 Finance

Fintech • eCommerce • Finance

Zip Co is a global ‘Buy Now, Pay Later’ company that provides simpler and fairer payment solutions for millions of customers. With a mission to be the first payment choice everywhere and every day, Zip offers transparent, flexible, and interest-free credit to consumers and businesses. The company partners with major brands like Amazon, Best Buy, eBay, and Uber, focusing on people-centred innovation and financial empowerment.

📋 Description

• Build and execute an integrated US external communications strategy • Develop and govern Zip’s differentiated US corporate narrative and external positioning • Partner with Brand, Marketing, Product, Growth, and other teams to align earned, owned, executive, and product communications • Identify storytelling opportunities across product launches, partnerships, customer insights, company milestones, and industry moments • Own the quality and consistency of Zip’s earned-media strategy across financial, business, technology, fintech, payments, and consumer outlets • Build proactive media programs and relationships with top-tier reporters and editors • Manage inbound and proactive media opportunities, including material or sensitive matters • Partner with Investor Relations, Finance, and Legal on earnings communications, public disclosures, executive messaging, market-sensitive announcements, and public-company milestones • Support communications planning for a potential Nasdaq listing and related US capital-markets activity • Translate complex financial and business developments into clear, credible external messaging • Build executive thought-leadership platforms and secure speaking and media opportunities • Advise and prepare executives for interviews, speaking engagements, announcements, and other high-visibility moments • Develop briefing materials, talking points, speeches, opinion pieces, social content, and other executive communications • Own the US crisis communications framework, including escalation paths, scenario planning, protocols, and executive preparation • Monitor external conversations and business developments for reputational risks and opportunities • Lead communications strategy for complex or sensitive communications moments • Establish external communications operating models, intake and QA processes, ownership, timelines, reviewers, and escalation points • Create handoffs across US, internal, ANZ, and regional communications teams • Coordinate shared narratives, global announcements, and cross-border issues with ANZ and regional communications leads • Manage agencies and external partners’ performance using measurable goals and media, reputation, and business-impact metrics • Report to the Chief Customer & Marketing Officer

🎯 Requirements

• 15+ years of experience in corporate communications, external communications, public relations, or corporate affairs, including senior experience in a public company or similarly regulated environment • Experience in fintech, payments, financial services, or another regulated industry • Strong command of public-company communications, including earnings cycles, financial disclosures, market-sensitive information, and collaboration with Investor Relations and Legal • Track record of building corporate and consumer narratives, with established media relationships across financial, business, technology, fintech, payments, or consumer press • Experience supporting an IPO, public listing, dual listing, significant capital-markets event, or another high-profile corporate milestone • Strong executive counsel, writing, editing, and message-development skills • Ability to make complex financial, regulatory, technical, and product topics clear and compelling • Proven issues-management and crisis-communications experience • Ability to set strategy, build practical processes, and remain close to execution • Experience leading cross-functional teams, agencies, or complex cross-functional work • A bachelor’s degree or equivalent professional experience • Visa sponsorship is not available for this position

🏖️ Benefits

• Flexible working culture • Incentive programs • Unlimited PTO • Generous paid parental leave • Leading family support policies • Company-sponsored 401k match • Learning and wellness subscription stipend • Beautiful Union Square office with a casual dress code • Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available • Opportunity for skills and career growth • Supportive colleagues and leaders

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