Event Operations Specialist

Job not on LinkedIn

🔥 3 hours ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $51k - $69k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ZipLiens

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

ZipLiens is a company that specializes in personal injury lien resolution services. They offer technology solutions and expert negotiation services to help law firms save time and resources spent on resolving various types of liens, such as healthcare and insurance liens. ZipLiens integrates with personal injury firms to provide significant time and cost savings, improving productivity and profitability. Their services also include process transparency and responsive communications through a customer portal. ZipLiens aims to ensure quality and timely reductions in liens by handling cases related to Medicaid, Medicare, military liens, private health insurance, hospital liens, and more. They are trusted by top law firms across the US for their efficient and effective lien resolution skills.

📋 Description

• Support the Sr. Director of Single Event in improving Single Event lien resolution operations • Review current portal workflows, identify steps to cut, combine, or add, and document updated workflows for Product and Development • Build lienholder-specific workflows with the Agency Management team • Support workflow updates as new R&D tools are introduced • Share workflow needs with Development and support testing by gathering and passing along feedback • Use data to identify bottlenecks, repeated manual steps, and technical issues, and recommend improvements • Clean and maintain customer, client, metric, lienholder, and agency contact data • Find and fix data gaps, duplicates, and errors; flag recurring issues and recommend prevention measures • Help define and track team KPIs, including lien reductions, time to resolution, and recovery ratios • Assess reporting gaps and work with Development and Data Engineering to build reports and dashboards • Pull, maintain, and refine recurring lienholder and agency reports • Collaborate with Lien Resolution Operations and Customer Success to align reporting with customer and operational goals • Track the impact of workflow and process changes and performance against KPIs

🎯 Requirements

• 3+ years of experience in an operations, data, reporting, or process improvement role • Working knowledge of lien resolution, personal injury, healthcare claims, or medical billing workflows • Advanced Excel/Google Sheets skills (pivot tables, lookups, cleaning and combining data) • Experience documenting workflows or processes and explaining operational needs to technical teams • Strong attention to detail and comfort working with messy, incomplete, or inconsistent data • Clear written and verbal communication, including explaining data and process issues to non-technical and technical audiences • Organized and self-directed; comfortable on a new team where processes are still being defined • Experience handling sensitive or confidential information, including PHI • Bachelor’s degree in a related field or equivalent work experience • Experience with Tableau or similar reporting tools • Experience working with developers or product teams on system changes • Applicants must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future

🏖️ Benefits

• Private Health Care Plan (Medical, Dental & Vision) • Company HSA contributions for HDHP participants • Flexible Spending Accounts (Health & Dependent Care) • Company-Paid Short-Term Disability Coverage • Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options • 401(k) Plan with Company Match • Paid Time Off (Vacation, Sick Time & 10 paid Holidays) • Parental Leave • Opportunity for a quarterly discretionary bonus