Director, Carrier Billing, Collections

Job not on LinkedIn

🕒 3 days ago

🇺🇸 United States – Remote

💵 $90k - $150k / year

⏰ Full Time

🔴 Lead

📞 Collections

👻 Ghost score 0%

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Ziply Fiber

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

💼 Consulting

📦 Logistics

📡 Telecommunications

💰 Corporate Round on 2022-11

Consulting • Logistics • Telecommunications

Ziply Fiber is a leading provider of fiber-optic internet services in the Pacific Northwest, offering high-speed internet plans that cater to both residential and business customers. With a focus on transparency and customer satisfaction, Ziply Fiber provides no annual contracts, no data caps, and a variety of multi-gig internet options designed for modern households and businesses. Their services include whole home WiFi, streaming TV, and phone services, making them a one-stop solution for connectivity needs.

📋 Description

• Provide strategic leadership and enterprise-level oversight for Ziply Fiber’s collections function • Develop and execute collection strategies, operating practices, and performance measures to minimize financial loss, reduce delinquency, protect revenue, and support business objectives • Analyze account, payment, billing, and dispute trends • Identify operational, financial, compliance, and customer experience risks • Drive cross-functional initiatives that improve collection effectiveness, strengthen internal controls, and support scalable growth • Perform planning analysis on strategic goals, financial results, and business cases for new products, projects, and proposals • Analyze collection center measurements and recommend improvements involving budgets, dollars collected, calls, write-offs, service measurements, and staffing • Lead high-stakes negotiations and structure payment arrangements or settlements for major delinquent accounts • Escalate and resolve complex billing, pricing, and contract disputes • Ensure compliance with commercial collection laws, corporate compliance frameworks, and internal auditing standards • Establish collection center teams, manage activity status, and ensure timely and effective rollouts • Develop training programs, coach collection teams, and drive performance and employee recognition • Coordinate with Collection teams, Contact Centers, Field Operations, IS, Revenue Operations, Sales, Regulatory, PSC, and outside vendors • Partner with Sales and Account Management to balance revenue growth and risk mitigation • Manage credit insurance firms, third-party collection agencies, liquidators, and other external partners • Coordinate legal proceedings and asset recovery operations when necessary • Manage end-to-end CABS collections for Switched Access, Special Access, and unbundled network elements • Investigate and resolve disputes involving Meet-Point Billing agreements, disputed ASRs, circuit disconnect timing, and operational lease variances • Reconcile discrepancies among system usage data, circuit inventories, contractual tariffs, and Interconnection Agreements • Oversee vendor and outsourced operational partner relationships • Evaluate partner performance and support implementation and optimization of third-party operational solutions • Perform other duties as required to support the business

🎯 Requirements

• High school diploma or GED • Bachelor’s degree in business, finance, accounting, operations, or a related field • Minimum of ten (10) years of progressively responsible experience in Enterprise and Wholesale collections, ASR, LSR, CABS, DPI, credit, billing, accounts receivable, or revenue operations • Telecommunications, ISP, MSO, fiber, technology, or related industry experience is a must • Minimum of five (5) years of experience leading employees, including responsibility for coaching, performance management, training, and achievement of operational goals • Advanced knowledge of applicable state and federal laws and regulations governing collection activities and practices • Strong knowledge of financial reporting principles and credit and collections practices • Strong knowledge of company policies, tariffs, contracts, and interconnection agreements applicable to billing, credit, collections, and dispute resolution • Experience managing third-party collection agencies, service providers, or other external vendors • Excellent presentation skills • Ability to clearly communicate operational results, recommendations, and complex information to employees, leaders, and cross-functional stakeholders • Ability to build collaborative teams, establish clear performance expectations, and lead employees toward individual and operational goals • Demonstrated leadership ability to engage, motivate, and develop employees while promoting accountability and high performance across a large work group • Strong written and verbal communication skills • Ability to provide clear direction, document business processes, and communicate effectively with technical and nontechnical audiences • Preferred: Advanced degree in business, finance, accounting, operations, law, or a related field • Preferred: Collections or billing experience within telecommunications, broadband, utilities, or another regulated industry

🏖️ Benefits

• Medical, dental, and vision insurance • 401k • Flexible spending account • Paid sick leave and paid time off • Parental leave • Target annual bonus • Quarterly performance bonus • Training • Career growth and education reimbursement programs