Account Manager

🕒 March 27

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Zip Security

WebsiteLinkedInAll Job Openings

1 - 10 employees

We make it easy to deploy, configure, and manage key security tools like cross platform device management (MDM), endpoint detection and response (EDR), and more.

📋 Description

• Own a portfolio of customer accounts from post-sale handoff through renewal and expansion • Serve as the primary point of contact for customers, managing day-to-day communication and long-term account strategy • Own customer renewals end-to-end, including renewal planning, risk identification, forecasting, and execution • Track account health, milestones, and risks, taking proactive action to retain and grow accounts • Build and maintain strong, consultative relationships with customer stakeholders to help improve their security posture using Zip • Collaborate closely with Sales on expansion opportunities when appropriate • Lead customer onboarding from sales handoff through successful deployment • Coordinate and execute onboarding activities, including initial technical setup, configuration, and implementation with customer teams • Define onboarding milestones, timelines, and success criteria • Manage high-touch or complex onboarding scenarios and escalate internally as needed • Create and maintain onboarding documentation, runbooks, and customer-facing status reporting • Establish and maintain internal systems for tracking onboarding progress, account health, and renewals • Identify operational gaps, inefficiencies, or recurring issues and propose improvements • Maintain clear documentation and repeatable processes to support scale • Provide structured customer and operational feedback to Product, Engineering, and internal stakeholders

🎯 Requirements

• 2–6 years of experience in Account Management, Customer Success, Customer Operations, or similar post-sales roles • Demonstrated ownership of customer accounts, including onboarding and ongoing account management • Experience owning or supporting customer renewals and retention in a B2B environment • Ability to manage multiple accounts, timelines, and workflows simultaneously • Comfortable working with technical stakeholders such as IT, security, or system administrators • Strong operational discipline, organization, and attention to detail • Clear, professional communicator who builds trust with customers and internal teams.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development