Diagnostics Technical Specialist

🕒 September 15

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

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👻 Ghost score 29%

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Zoetis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1952

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Zoetis is the world's leading animal health company, committed to nurturing the world and humankind by advancing care for animals. With over 70 years of innovation, Zoetis develops a broad portfolio and pipeline of medicines, vaccines, diagnostics, and technologies that span a continuum of care to predict, prevent, detect, and treat animal illnesses. Operating in more than 100 countries, the company supports livestock farmers, veterinarians, and pet owners around the globe. Zoetis is driven by science and their shared passion for the human-animal bond, aiming to create a more sustainable and healthier world for all.

📋 Description

• Provide onsite support to veterinary clinics, laboratory research, and veterinary academic settings • Support the overall business health and customer satisfaction of assigned territories • Assist clinics with implementation, training, operation, applications, and problem resolution for veterinary diagnostics products • Deliver post-sale product installation support and validation • Lead applications and operations training to accelerate adoption and reduce time-to-value • Execute customer onboardings across point-of-care diagnostics, Zoetis DX/Virtual Lab, and reference lab offerings • Support structured onboarding journeys, including a 100-day onboarding cadence where applicable • Identify, document, and address workflow pain points • Design and implement workflow improvements to enhance customer experience and utilization • Respond to onsite technical support requests and coordinate escalations for complex system issues • Use territory and time-management tools such as FASTDx to optimize account coverage • Drive utilization of consumables and services through consultative training and value-based recommendations • Generate and route qualified leads for point-of-care analyzers and reference lab opportunities • Tailor messaging to customer needs and business objectives • Collaborate with field partners on customer retention, corporate initiatives, specialty initiatives, and quarterly projects • Work with the Area Business Manager and Diagnostic Solutions Consultant to provide team-based customer service • Identify and report opportunities for additional analyzers and new customer opportunities through referrals

🎯 Requirements

• Basic computer skills, including Microsoft Office, Excel, and Adobe • Basic knowledge of animal disease states preferred • Knowledge of diagnostic products, instrumentation, and clinic processes • Analytical mindset and demonstrable critical thinking skills • Availability and willingness to travel up to 90% of the work week within the territory • Deep understanding of the Puerto Rico animal health market • Travel to multiple locations within Puerto Rico regularly • Willingness to travel out of state for initial training in Union City, California and Parsippany, New Jersey, and for national/regional meetings • Typically available during standard Monday–Friday business hours • Ability to safely lift and move 60 lbs. • Fluency in English and Spanish • Early adopter behaviors and rapid learning ability • Veterinary terminology/science expertise • Presentation skills and ability to transport, set up, and demonstrate equipment • Organizational, prioritization, and time-management skills • Ability to multitask and work independently • Associate’s degree or equivalent experience required; Bachelor’s degree preferred • Degree from a Veterinary Technology Program preferred • Credentialed Veterinary Technician preferred • At least one year of experience working in a clinical setting • Valid driver’s license, clean driving record, and auto insurance • Authorization to work in the United States; sponsorship may be considered at Zoetis’s discretion

🏖️ Benefits

• Full-time regular employment • Equal opportunity employment • Reasonable accommodations available for individuals with disabilities

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