Principal Customer Success Portfolio Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150.5k - $215k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zscaler

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2017-11

Cybersecurity • SaaS • Enterprise

Zscaler is a leading provider of cloud-based cybersecurity solutions, specializing in Zero Trust architecture. The company enhances security and connectivity for organizations by enabling seamless, secure access to applications and data across various environments, including the cloud, on-premises data centers, and IoT systems. With proven ROI and significant reductions in cybersecurity risks, Zscaler empowers enterprises to protect their digital resources while optimizing operational costs.

📋 Description

• Lead the development, maintenance, and optimization of the Customer Success Portfolio across Professional Services, Technical Success, and Support departments • Develop well-structured and measurable service offerings aligned with the customer lifecycle and company vision • Audit and evaluate existing portfolio items for relevance, accuracy, and customer satisfaction impact • Collaborate with cross-department stakeholders to align portfolio goals and streamline processes • Create metrics, KPIs, and governance processes to assess portfolio effectiveness and improve adoption rates • Stay updated on industry trends and recommend improvements that enhance the portfolio’s strategic value • Report to the Sr Director, Customer Success Strategy & Operations

🎯 Requirements

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain • Bachelor’s degree in Business, Management, or a related field • 8+ years of experience in portfolio management, program management, or customer success roles • Expertise in auditing and optimizing service documentation to meet business standards • Strong cross-functional collaboration and communication skills • Proven ability to analyze data and create actionable performance metrics • Experience with SaaS, B2B technology solutions, or similar industries • Demonstrated success in leading cross-departmental initiatives to scale service portfolios

🏖️ Benefits

• Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks