Technical Success Manager

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $140k - $175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Zscaler

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2017-11

Cybersecurity • SaaS • Enterprise

Zscaler is a leading provider of cloud-based cybersecurity solutions, specializing in Zero Trust architecture. The company enhances security and connectivity for organizations by enabling seamless, secure access to applications and data across various environments, including the cloud, on-premises data centers, and IoT systems. With proven ROI and significant reductions in cybersecurity risks, Zscaler empowers enterprises to protect their digital resources while optimizing operational costs.

📋 Description

• Lead end-to-end post-sales customer engagements from onboarding through renewal across Zscaler SecOps solutions, including Zscaler MDR (Red Canary) • Provide ongoing education, security best practices, and strategic guidance to help customers achieve cybersecurity goals • Partner with Sales to manage renewals, mitigate retention risk, and identify account expansion, upsell, and cross-sell opportunities • Conduct regular executive business reviews • Champion customer needs internally with technical, product, and sales teams • Maintain deep domain expertise in Zscaler SecOps products and roadmap • Gather customer feedback to inform future product development • Build deep customer relationships and help security teams maximize their investment in Zscaler SecOps products

🎯 Requirements

• Demonstrated experience integrating generative AI tools into your daily workflow • 3+ years of experience in Customer Success, Account Management, Technical Account Management, or a similar client-facing role at a SaaS cybersecurity company • 2+ years managing a book of business comprised of 25–30 customers with an average ARR of $200,000+ • Solid understanding of cybersecurity concepts and technologies, including endpoint security, network security, cloud security, SIEM, threat intelligence, incident response, and MDR/XDR • Strong data analysis skills to review customer performance metrics, identify trends, and deliver actionable security insights and recommendations • Prior experience using Red Canary or other MDR solutions • Expertise in SOC operations, vulnerability management, and deception technologies • Deep understanding of networking and cloud concepts • Experience using CRM platforms such as Salesforce • Industry certifications or advanced degrees in Cybersecurity, Customer Success, Project Management, or Data Analytics are preferred

🏖️ Benefits

• Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks • Inclusive benefits for employees and their families • Reasonable support/accommodations in recruiting processes