Customer Solution Engineer – AI Native, Consumption Quote to Cash

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $99.5k - $175.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Zuora

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

☁️ SaaS

💸 Finance

🤝 B2B

💰 $400M Post-IPO Equity on 2022-03

SaaS • Finance • B2B

Zuora is a leading provider of subscription management and recurring billing solutions. The company offers the Zuora Monetization Suite, which supports various monetization models, including subscriptions, usage-based billing, and one-time pricing. Zuora's solutions help businesses manage recurring revenue growth across pricing and packaging, billing, customer acquisition, and quote-to-cash processes. The platform includes features for automating revenue recognition, creating dynamic paywalls, and integrating with existing application ecosystems through low-code SDKs and APIs. Zuora is recognized as a leader in the industry, providing robust tools for companies aiming to scale sustainably with modern recurring revenue models.

📋 Description

• Drive the technical win. Partner with AEs through enterprise sales cycles — discovery, solution design, objection handling, and clear differentiation — to secure the technical decision. • Own account technical health. stay embedded with your accounts as a trusted technical partner — diagnosing billing and integration issues, guiding configuration and architecture best practices, unblocking adoption, and partnering with Support and Services on escalations so customers run on a healthy, scalable QTC foundation. • Scope and build quote-to-cash solutions. Translate customer requirements across CPQ, billing, and revenue into a defensible QTC architecture — including consumption and usage-based billing models (metering, rating, mediation, invoice presentation, and downstream rev rec implications). • Build and execute proofs of concept as a core part of the role — hands-on with APIs, data, and integrations (forward-deployed, not slideware). • Go deep on consumption and AI-native monetization. Design and demonstrate how customers monetize usage- and AI-driven products — event/usage capture, rating at scale, and the billing and revenue implications of consumption pricing. • Deliver technical presentations for business and technical stakeholders, including senior leadership — translating architecture and pricing-model tradeoffs into business value. • Support technical health and adoption on your accounts — ensure customers realize value against agreed outcomes, and identify expansion across business units, cross-sell, and add-ons. • Collaborate across Zuora and partners; contribute to RFPs/RFIs, field events, and customer references; support escalations cross-functionally. • Travel within your territory as needed.

🎯 Requirements

• 5+ years in Sales Engineering, Presales, or Solution Architecture — with demonstrated, hands-on contribution to technical wins on enterprise deals. • Direct billing / quote-to-cash experience — you've scoped and/or built solutions spanning CPQ, billing, and revenue (not just adjacent SaaS). • Consumption / usage-based billing fluency — metering, rating, mediation, and the revenue implications of consumption pricing. • Comfort in AI-native environments — you understand how AI-driven and usage-based products get monetized, and can architect for that. • Technical depth — APIs, integration patterns, data/reconciliation, and modern application architecture. You can debug a failing integration under time pressure, not just describe one. • Telecom experience is a strong plus — high-volume mediation, rating, and complex usage models. • Strong communication — you translate technical concepts clearly for engineers, finance stakeholders, and business leaders. • Structured sales methodology experience (e.g., MEDDIC, Value Selling) — or equivalent deal discipline. • Bachelor's degree and/or relevant FinTech / enterprise software background.

🏖️ Benefits

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs • Medical, dental, and vision insurance • Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break • Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy) • Learning & development stipend to support ongoing growth • Opportunities to volunteer and give back, including charitable donation matching where available • Mental wellbeing resources and support