Manager, Recruiting Operations, Planning

🔥 18 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $77.5k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hilton

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1919

🏨 Hospitality

✈️ Travel

Hospitality • Travel

Hilton is a global hospitality company that operates and franchises a large portfolio of hotels and resorts across the Americas, Europe, the Middle East, Africa, and Asia Pacific. The provided information focuses on careers and team member resources — highlighting hotel, corporate, and student/early-career paths, benefits, locations, and multilingual support — reflecting Hilton’s role as an international employer in the lodging and guest-services industry. Hilton’s core business centers on providing accommodations, guest experiences, and hospitality services worldwide.

📋 Description

• Lead a centralized onboarding and analytics team of approximately five Team Members • Oversee daily operations supporting 12,000 to 16,000 candidates in the first steps of onboarding • Ensure candidate experience, operational excellence, compliance, and service delivery across the Recruitment Operations Center • Drive continuous improvement through data-informed decision-making with Recruiting Leadership and stakeholders • Use business intelligence, reporting, and analytics tools to identify trends and improve operational efficiency • Develop performance reporting and actionable recommendations supporting recruiting and onboarding strategies • Foster engagement, recognition, coaching, and professional development • Lead, coach, and develop the candidate onboarding operations and recruitment analytics team • Manage productivity, service levels, quality standards, and workload distribution • Partner with Recruiting leaders, HR partners, and business stakeholders to resolve onboarding challenges • Develop and present data-driven insights supporting operational strategy, workforce planning, and continuous improvement • Evaluate onboarding workflows and implement process improvements • Translate complex data into clear business recommendations and measurable outcomes • Develop and maintain operational, service-level, and performance reporting for ROC leadership • Design and enhance analyses, dashboards, and automated reporting solutions • Extract, validate, analyze, and interpret data from recruiting, HR, and operational systems • Create executive dashboards and scorecards tracking recruiting funnel performance, onboarding metrics, productivity, service levels, and candidate outcomes • Conduct root-cause analysis and identify opportunities to improve processes and operational performance • Establish data governance, reporting standards, and quality-control practices • Translate business requirements into scalable reporting and analytical solutions

🎯 Requirements

• Five plus (5+) years professional experience • Two plus (2+) years of people leadership experience in recruiting operations, HR operations, shared services, customer support, business operations, or a related environment • Two plus (2+) years of experience developing reports, dashboards, and actionable business insights supporting operational decision-making • Experience using reporting and analytics tools to analyze data, identify trends, and provide recommendations improving business outcomes • Experience with business intelligence and reporting platforms such as OTBI, Power BI, Tableau, SQL, or similar tools • Strong understanding of operational KPIs, service-level agreements, workforce planning metrics, and performance measurement • Proven experience leading process improvement initiatives and driving operational efficiencies through data analysis • Advanced Excel skills, including data analysis, pivot tables, complex formulas, and data validation • Bachelor's degree is useful/preferred • Experience in hospitality, recruiting, onboarding, HR operations, shared services, or other service-oriented environments is useful • Experience supporting large-scale operational teams with reporting, workforce planning, or process optimization initiatives is useful

🏖️ Benefits

• 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program • Employee stock purchase program (ESPP) with Hilton shares at a 15% discount • Paid parental leave for eligible Team Members, including partners and adoptive parents • Personalized caregiving concierge services • Crisis Concierge support • Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members • Generous paid time off (PTO) • Health and welfare benefits, including health plans, dental coverage, and vision coverage • Retirement plans • Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions