Senior Technical Support Engineer

🕒 Outubro 21

🇨🇴 Colômbia – Remoto

⏰ Tempo Integral

🟠 Sênior

📞 Engenheiro de Suporte

👻 Score fantasma 13%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 20 dias.
• As vagas desta empresa costumam ser preenchidas em 44 dias.
• Sem salário divulgado.

Candidatar-se

Encontrar Vagas Remotas Similares

DBSync

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2009

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

DBSync é uma plataforma de integração e replicação de dados que ajuda as organizações a otimizar seus processos de dados. Ela auxilia as empresas a automatizar fluxos de trabalho por meio de integrações entre aplicações de forma transparente e garante a precisão dos dados em tempo real em diversas plataformas, com suporte à sincronização bidirecional. Especializada em soluções para finanças, saúde e operações de negócios, a DBSync permite que os usuários repliquem, comparem e gerenciem seus dados de forma eficaz, tornando-se uma ferramenta essencial para aprimorar as operações de dados.

Descrição

• Provide L2/L3 technical support for DBSYNC Cloud Replication and enterprise data integration solutions • Manage enterprise customer relationships, troubleshoot technical issues, and ensure timely resolution of support cases • Diagnose and resolve database connectivity, data synchronization, replication failures, performance, and integration issues • Support databases, CRM platforms, ERP applications, and related enterprise systems • Troubleshoot deployments across cloud-hosted, self-hosted, and on-premises environments • Collaborate with engineering, product, and implementation teams to resolve complex technical issues • Monitor replication jobs, logs, data flows, and system performance to identify root causes • Maintain technical documentation, knowledge-base articles, and customer-facing troubleshooting guides • Proactively communicate incident updates, resolution plans, and recommendations to enterprise clients • Work with US-based customers during 8:00 AM–5:00 PM US Central Time • Coordinate with internal teams as needed

🎯 Requisitos

• 5+ years of experience in technical support, software support, enterprise applications, or data integration • Strong hands-on knowledge of SQL, relational databases, database connectivity, and troubleshooting • Experience with CRM and ERP systems such as Salesforce, Microsoft Dynamics 365, Microsoft Dynamics 365 Business Central, or similar platforms • Understanding of data replication, synchronization, ETL/ELT, APIs, and integration concepts • Practical knowledge of cloud hosting platforms and on-premises infrastructure • Experience managing enterprise customers, escalations, SLAs, and critical production issues • Excellent communication, analytical, problem-solving, and customer management skills • Ability to work independently from India while supporting US enterprise customers during US Central Time business hours • Preferred: Experience with SQL Server, PostgreSQL, MySQL, Oracle, or other relational databases • Preferred: Familiarity with AWS, Microsoft Azure, or other cloud infrastructure • Preferred: Knowledge of REST APIs, authentication, networking, firewalls, and connectivity troubleshooting • Preferred: Experience with monitoring, incident management, ticketing systems, and remote troubleshooting • Preferred: Previous experience supporting SaaS products or enterprise data replication solutions

🏖️ Benefícios

• DBSync provides a fun environment • Equal opportunity to grow • Professional learning and development environment • Remote work arrangement • Opportunity to work with innovative data integration and data warehousing products

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo