Technical Support Engineer

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My IT Crew

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2016

🔒 Cibersegurança

🤝 B2B

🏥 Saúde

Cybersecurity • B2B • Healthcare

A My IT Crew é uma provedora de serviços gerenciados de TI completa que oferece suporte estratégico e personalizado de TI e soluções de cibersegurança para pequenas e médias empresas. Eles projetam, implementam e mantêm sistemas de TI completos, incluindo monitoramento 24/7, suporte remoto via helpdesk, avaliações de risco e planos de segurança e escalabilidade sob medida, garantindo que a tecnologia dos clientes permaneça segura e operacional. A My IT Crew enfatiza a resolução rápida no primeiro contato, vigilância proativa do sistema e conformidade específica do setor (incluindo serviços para organizações de saúde).

Descrição

• Diagnose and resolve issues involving Windows workstations, Microsoft 365, servers, networking, and business applications • Manage and prioritize incoming support requests while maintaining clear communication with clients • Escalate complex issues and collaborate with senior engineers • Configure, maintain, and troubleshoot Microsoft environments, including Active Directory, Windows Server, DNS, DHCP, and virtualization platforms • Support network infrastructure, including firewalls, wireless networks, switches, VPNs, and VoIP solutions • Document troubleshooting steps, resolutions, and technical procedures • Coordinate with third-party vendors to resolve hardware, software, or connectivity issues • Participate in team meetings, technical training sessions, and process improvement initiatives • Deliver professional, friendly, and timely technical support

🎯 Requisitos

• Experience supporting Windows environments in a professional IT setting • Strong knowledge of Microsoft 365, Windows Server, Active Directory, Group Policy, DNS, DHCP, and Hyper-V • Experience troubleshooting firewalls, switches, Wi-Fi, VPNs, and TCP/IP • Familiarity with Remote Desktop, remote support tools, and remote application technologies • Excellent communication skills and a customer-first mindset • Strong documentation habits and attention to detail • Ability to prioritize multiple requests while remaining organized under pressure • Collaborative attitude and willingness to learn new technologies

🏖️ Benefícios

• Modern tools and technology • Collaborative environment • Opportunities to grow technical skills and advance your career • Supportive team focused on collaboration and continuous learning • Industry-leading tools and well-maintained documentation • Ongoing training and mentorship • Professional development • Initiative, accountability, and professional development valued