Senior Customer Success Manager

🕒 July 6

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $97k - $164k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

1Password

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

📋 Description

• Own and strategically manage a portfolio of customers • Drive value realization, revenue retention, and expansion outcomes • Independently manage moderately to highly complex accounts and adapt success plans to customer context • Maintain success plan coverage and produce documented best practices and playbooks • Identify and mitigate renewal risks and close risk CTAs • Run value-driven, data-backed executive business reviews • Maintain commercial intelligence on budget cycles, organizational changes, compliance mandates, and stack rationalization • Translate advanced 1Password capabilities into measurable business outcomes and ROI for VP and C-suite stakeholders • Source and advance expansion opportunities and maintain renewal forecasting hygiene • Manage commercial objections, renewal negotiations, and competitive conversations independently • Build and present business cases to customer champions and advance deals with AE alignment • Serve as a trusted security advisor with deep knowledge of the 1Password product suite • Incorporate regulatory context, breach patterns, and competitive dynamics into executive business reviews • Design and share replicable AI-assisted workflows • Lead joint account planning with Account Executives • Mentor Level B Customer Success Managers through shadowing, coaching, and onboarding support • Lead or co-lead cross-team initiatives and contribute tools or improvements adopted by peers • Complete onboarding milestones for product fluency, portfolio ownership, commercial autonomy, and peer mentorship

🎯 Requirements

• 6+ years in a customer-facing, consultative, or technical SaaS role, such as Customer Success, Solutions Engineering, Technical Account Management, or IT/security leadership • Demonstrated track record of exceeding retention, adoption, and expansion outcomes • Proven ability to run executive business reviews with VP and C-suite stakeholders • Background in cybersecurity, IAM, identity security, or enterprise IT preferred • Former 1Password power user is a strong plus • Strategic success planning and multi-threaded stakeholder management across a complex portfolio • Commercial acumen, including independently qualifying, advancing, and documenting expansion opportunities and managing negotiations without oversight • Ability to design and apply AI-assisted workflows to commercial execution and document use cases in a shareable format • Strong Gainsight and Salesforce hygiene • Consistent forecasting discipline • Ability to manage complex accounts autonomously • Strong executive presence across technical, operational, and C-suite audiences • Must already be legally authorized to work in the United States or Canada; 1Password does not offer work authorization, relocation assistance, or visa sponsorship/transferring • Successful applicants must complete a background check

🏖️ Benefits

• Commission eligibility • Health benefits • Dental benefits • RRSP (Canada-based roles) • 401(k) (USA-based roles) • Generous paid time off • Equity grant • Incentive programs where applicable • Maternity and parental leave top-up programs • RSU program for most employees • Retirement matching program • Free 1Password account • Paid volunteer days • Peer-to-peer recognition through Bonusly • Remote-first work environment • In-person onboarding in Toronto for all go-to-market roles • Occasional department offsites, quarterly department meetings, and customer events • Accommodation available upon request during recruitment