Revenue Operations Manager

🕒 September 14

🇺🇸 United States – Remote

💵 $143.7k - $194k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💹 Revenue Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 31%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 62 days.
• Jobs at this company usually fill in 67 days.
• Reposted once.
• 18 open roles for a team of 35.

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Abridge

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

Healthcare • Healthcare Insurance • Artificial Intelligence

Abridge is a leading AI company specializing in transforming clinical conversations into structured clinical notes in real-time. By integrating directly with healthcare systems like Epic, Abridge's generative AI platform offers accurate, multilingual summaries and significantly reduces documentation time for clinicians. The platform is highly trusted for improving clinician experience without compromising safety or efficacy. Abridge is dedicated to supporting healthcare systems with innovative AI science to enhance efficiency and is spearheaded by a team of healthcare professionals and AI scientists committed to responsible AI development and continuous innovation.

📋 Description

• Own the Partner Experience technology stack as administrator and product owner for Planhat and Zendesk • Manage health scoring, playbooks, workflows, triggers, SLAs, routing, Salesforce integrations, and reporting • Assist with administration of LMS/CMS platforms supporting partner education and enablement • Design, refine, QA, and implement workflows and processes for Partner Experience teams • Streamline handoffs across the partner lifecycle from deal close through implementation, clinical adoption, support, and renewal • Develop and maintain reports and dashboards for partner health, adoption and utilization, support volume and SLA attainment, and retention trends • Use data to drive actionable strategies and improve decision-making and operational performance • Partner with Finance on renewal and retention forecasting, commission reports, and revenue-related insights • Serve as operations partner to Partner Success, Clinical Success, Implementation, Support, and PX Ops leadership • Translate leadership priorities into systems, processes, and reporting • Represent Partner Experience needs in cross-functional Revenue Operations planning with Sales, Marketing, and Finance

🎯 Requirements

• 5+ years of experience in Revenue Operations, Customer Success Operations, Sales Operations, or a similar role in a SaaS company • Extensive experience with Salesforce, Planhat or Gainsight/similar CS platform, Zendesk, and exposure to LMS/CMS administration • Administration experience with a CS platform or support platform strongly preferred • Strong understanding of go-to-market strategies and key metrics influencing Sales, Marketing, and Partner Success • Direct experience business-partnering with post-sale leadership, including Customer/Partner Success, Clinical or Implementation teams, or Support • Fluency in net revenue retention, gross retention, adoption and utilization, NPS, CSAT, and support SLA performance • Experience with Claude, OpenAI, Excel/Google Sheets, SQL, and Business Intelligence tools • Proven track record building and maintaining commercial dashboards and reports • Ability to align cross-functional teams around shared goals, priorities, and revenue-driving strategies • Excellent project management skills and experience leading complex initiatives to completion • Strong communication and interpersonal skills • Proactive, problem-solving mindset focused on continuous improvement and operational scalability • Healthcare experience is a plus

🏖️ Benefits

• 14 paid holidays • Flexible PTO for salaried employees • Accrued time off for hourly employees • Medical, Dental, and Vision coverage for all full-time employees and their families • Monthly HSA contributions for employees enrolled in a High Deductible Health Plan • Generous paid parental leave for all full-time employees • Family forming resources and financial support • 401(k) matching • Tax-free personal device allowance • Flexible Spending Accounts (FSA) • Commuter Benefits • Lifestyle Wallet with monthly contributions for fitness, professional development, coworking, and more • Dedicated access to therapy and coaching • Paid Sabbatical Leave after 5 years of employment • Competitive compensation and equity grants for full-time employees • Flexible work hours • Inclusive culture • Ongoing learning opportunities

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