Client Success Manager

🔥 0 minutes ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Absorb Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $59M Private Equity Round - Absorb LMS on 2017-09

Consulting • Marketing • Healthcare

Absorb Software is an AI-powered learning management system (LMS) provider that delivers a cloud-based platform for enterprise training, onboarding, compliance, upskilling, customer education, and partner enablement. Its SaaS platform includes course authoring, a large content library, reporting and analytics, integrations with HCM/CRM systems, e-commerce for selling courses, and AI agents to personalize learning and streamline administration. Absorb targets HR, L&D, compliance, customer success, and partner teams at organizations of all sizes, emphasizing scalability, security, and measurable ROI.

📋 Description

• Develop trusted, strategic relationships with a portfolio of clients to promote long-term retention and loyalty • Manage the client lifecycle from post-onboarding through adoption, expansion, advocacy, and renewal • Help clients design, implement, and optimize learning programs using Absorb LMS • Consult on and measure program effectiveness, connecting learning outcomes and usage to business goals and product ROI • Deliver training, best practices, and enablement sessions to maximize client use of Absorb LMS • Monitor client health, identify risks, drive escalations, and develop action plans • Identify and route upsell and expansion opportunities to the Account Management team • Collaborate with Product, Support, Professional Services, and other internal teams • Maintain accurate client documentation in internal systems and tools

🎯 Requirements

• 4–6 years of experience in B2B SaaS, ideally within LMS, HR Tech, EdTech, or learning solutions industries • Background as a Learning & Development practitioner, including experience designing, executing, and evaluating training programs • Ability to tie learning initiatives to measurable outcomes, customer engagement, program ROI, adoption metrics, or business KPIs • Strong client-facing skills, including communication, relationship-building, executive alignment, and consultative problem-solving • Ability to translate technical concepts into accessible explanations • Strong commercial and business acumen • Excellent time management and project management capabilities • Working understanding of SaaS, APIs, and core web technologies • Experience with CS and productivity tools such as ChurnZero, Salesforce, JIRA, and Zendesk • Experience with change management, enablement, or instructional design projects • Experience advising clients on LMS or L&D ecosystem best practices • Must be able to show proof of legal eligibility to work in the country applied to without sponsorship • Successful candidates are subject to pre-employment background screening, including a criminal record check

🏖️ Benefits

• Fully remote-first work with flexible work arrangements • Comprehensive Health and Wellness Benefits • Retirement savings programs • Eligibility for two different bonus plans • Generous time off • Comprehensive medical and dental benefits based on your country of location • New Hire Equipment Allowance • Monthly Flex Allowance • Career growth and internal mobility opportunities • Employee-driven DE&I programs