Client Success Manager – Enterprise

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Affirm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• Own and lead Affirm’s large Canadian partner relationships, driving growth and long-term strategy across multiple business units • Define and drive the strategic vision for each relationship • Develop and execute multi-year growth roadmaps spanning product integrations, co-marketing initiatives, and go-to-market expansions • Lead complex commercial negotiations involving contracts, pricing, renewals, and expansion opportunities • Analyze partner performance and recommend programs to increase adoption, improve performance, and expand use cases • Orchestrate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other internal stakeholders • Manage customer health to ensure satisfaction, retention, and consistent business outcomes

🎯 Requirements

• 7+ years of B2B client-facing experience, preferably in a tech or fintech environment • Excellent customer relationship management skills • Experience leading and growing complex, strategic partnerships at the executive level • Experience driving and managing cross-functional, multi-stakeholder initiatives • Strong written and verbal communication skills • Excellent analytical abilities, including identifying data points and trends and reporting to stakeholders • Experience structuring, negotiating, and closing large-scale commercial contracts • Ability to adapt quickly to changing priorities and take initiative • Ability to craft compelling value propositions and deliver persuasive presentations • Knowledge of consumer finance offerings, SaaS solutions, and e-commerce preferred • Comfortable using Salesforce, AI, and BI tools • Bilingual French and English is a plus

🏖️ Benefits

• Equity rewards • Monthly stipends for health, wellness, and tech spending • 100% subsidized medical coverage for employees and dependents • Dental and vision coverage for employees and dependents • Flexible Spending Wallets with stipends for Technology, Food, Lifestyle needs, and family-forming expenses • Competitive vacation and holiday schedules • Employee stock purchase plan (ESPP) enabling employees to buy Affirm shares at a discount • Reasonable accommodations during the hiring process