Key Account Manager

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Affirm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• Own and lead Affirm’s largest Canadian partner relationships, driving growth and long-term strategy across multiple business units. • Define and drive the strategic vision for each relationship—aligning joint priorities to Affirm’s broader goals and influencing senior stakeholders on both sides. • Develop sophisticated account plans; build and execute multi-year growth roadmaps spanning product integrations, co-marketing initiatives, and go-to-market expansions. • Lead complex commercial negotiations, including contracts, pricing, renewal strategy, and expansion opportunities. • Analyze partner performance and recommend programs to increase adoption, improve performance, and expand into new use cases. • Orchestrate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other internal stakeholders to deliver partner initiatives and business results. • Manage customer health to ensure strong satisfaction, long-term retention, and consistent business outcomes.

🎯 Requirements

• 7+ years of B2B client-facing experience; preferably in a tech or fintech environment. • Excellent customer relationship management skills with the ability to lead and grow complex, strategic partnerships at the executive level. • Experience in driving and managing cross-functional, multi-stakeholder initiatives with high attention to detail. • Strong written and verbal communication (e.g. proposals, memos, e-mails, presenting); concise, structured, and credible with the ability to influence senior stakeholders and executive audiences. • Excellent analytical abilities, including the ability to suss out key data points and trends, and report out to internal and external stakeholders. • Experience structuring, negotiating, and closing large-scale commercial contracts. • Ability to adapt quickly to changing priorities, take initiative, and go beyond defined responsibilities to drive success of projects and the broader team. • Ability to craft compelling value propositions, deliver persuasive presentations, and drive engagement with stakeholders to achieve business objectives. • Knowledge of consumer finance offerings, SaaS solutions, and e-commerce preferred. • Comfort using Salesforce, AI, and BI tools.

🏖️ Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount