Senior Operations Manager, Luxe Vetting

Job not on LinkedIn

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $122k - $128k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Own and continuously improve end-to-end onboarding operations to meet business pace and quality requirements • Build and run new listing acquisition and onboarding approaches with Sales and cross-functional teams • Identify and close tooling and process gaps to create durable systems and reduce manual workarounds • Manage program budgets and vendor relationships, including selecting external partners • Drive shared programs with peer leads from planning through execution • Take on new projects as team priorities evolve • Represent the team in internal meetings, cross-functional forums, and leadership settings • Track program metrics, diagnose performance issues, and identify corrective actions • Own Luxe’s new listing onboarding process end-to-end and build acquisition and onboarding motions for new supply • Maintain a healthy pipeline and partner cross-functionally to achieve growth targets

🎯 Requirements

• 8+ years of experience in program/operations management, sales or revenue operations, or supply chain operations in a high-growth, cross-functional environment • Proven track record owning a pipeline or funnel end-to-end, from design through steady-state operation, including budget and vendor accountability • Strong analytical and problem-solving skills, including building dashboards and using data to drive decisions • Advanced data analytics skills preferred, i.e. SQL • Deep, hands-on experience with Salesforce, including building dashboards and reports, and diagnosing and resolving pipeline or automation issues • Ability to work with urgency and adapt quickly to changing priorities • Proven track record navigating a matrixed organization and building relationships with cross-functional teams, including Sales, Product, and technical teams • Excellent written and verbal communication skills • Presence and judgment to represent the team in leadership settings • Excellent organizational skills with high attention to detail and quality • Must be based in Canada • Not eligible for relocation support

🏖️ Benefits

• Bonus eligibility • Equity eligibility • Benefits • Employee Travel Credits • Reasonable accommodations throughout the recruitment process for applicants with disabilities