Senior Operations Manager – Luxury Listing Onboarding

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $122k - $128k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Own and continuously improve end-to-end listing onboarding operations to meet the company’s required pace and quality • Develop and implement new acquisition and listing onboarding approaches with Sales and other cross-functional teams • Identify and close tool and process gaps so the team operates with sustainable systems instead of manual workarounds • Manage program budgets and vendor relationships, including selecting external partners as needed • Lead joint programs with peer leaders from planning through execution and take on new projects as team priorities evolve • Represent the team in internal team meetings, cross-functional forums, and leadership settings as needed • Track key program metrics, determine causes of performance declines, and identify and activate levers to get back on track • Represent Airbnb Luxe, a curated collection of verified luxury accommodations, while supporting the company’s travel marketplace and host ecosystem

🎯 Requirements

• At least 8 years of experience in program management or operations, sales or revenue operations, or supply chain operations in a high-growth, cross-functional environment • Proven experience managing an end-to-end pipeline or funnel, from design through steady-state operations, including budget management and vendor accountability • Strong analytical and problem-solving skills, including dashboard creation and data-driven decision-making • Advanced data analytics skills are desirable, such as SQL • Deep hands-on experience with Salesforce, including dashboard and report creation and diagnosing and resolving pipeline or automation issues • Ability to execute with urgency and adapt quickly to changing priorities • Proven experience managing a matrixed organization and building relationships with cross-functional sales, product, and technical teams • Excellent written and verbal communication skills, with the presence and judgment to represent the team in leadership settings • Excellent organizational skills and strong attention to detail and quality • Candidates must reside in Canada

🏖️ Benefits

• Bonus eligibility • Equity eligibility • Benefits • Employee Travel Credits • Remote work eligibility • No relocation assistance