Senior Programs – Business Operations Lead

🕒 August 28

🇺🇸 United States – Remote

💵 $204k - $249k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Own the demand-side merchandising strategy on top of ranking, including placement, sequencing, and surfacing logic • Push for dynamic, context-aware ranking based on day of week, availability, trends, market, and traveler type • Prioritize discoverability experiments and translate results into decisions • Serve as the senior demand counterpart to Product and Engineering on matching, personalization, and ranking • Clarify merchandising, supply, and product ownership and drive alignment • Maintain the product-to-operations conversation during periods of reduced Product coverage • Build dashboards and measurement for discoverability, spotlights, and placement performance • Close analytics and tooling gaps to accelerate learning and iteration • Provide a data-driven view of merchandising investment returns • Report to the Director of Business Growth for Experiences and collaborate with the SEM/SEO/Display lead

🎯 Requirements

• 12+ years in business operations, product operations, or strategy, ideally at a marketplace or consumer platform • Strong analytical foundation; comfort working with data, building measurement, and turning insight into operating decisions • Proven experience partnering with Product and Engineering on ranking, search, personalization, or merchandising • Ability to navigate ambiguity and drive alignment across senior stakeholders with competing mandates • Clear communication and ability to influence a technical roadmap at a senior level without owning it directly • Must live in a state where Airbnb, Inc. has a registered entity • SQL or equivalent hands-on analytics capability (nice to have) • Background in search/ranking, recommendations, or merchandising systems (nice to have)

🏖️ Benefits

• Bonus eligibility • Equity eligibility • Benefits • Employee Travel Credits • Occasional work at an Airbnb office or attendance at offsites, as agreed with the manager • Disability accommodations during the application and interview process