Senior Technical Account Manager

🔥 14 hours ago

🇨🇦 Canada – Remote

💵 CA$185k - CA$222k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Airbyte

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $150M Series B - Airbyte on 2021-12

SaaS • B2B • Artificial Intelligence

Airbyte is an open-source data integration platform that provides ETL/ELT, data replication, and connector infrastructure for moving and activating data across databases, warehouses, lakes, and applications. It offers both a developer-friendly open-source core and commercial SaaS/enterprise offerings with connectors, an Agent Engine to power AI agents and real-time workflows, and features for security, governance, and high-throughput pipeline management. Airbyte is used by data teams to build, operate, and scale data pipelines and to feed analytics, BI, machine learning, and GenAI systems.

📋 Description

• Lead and execute customer technical projects, including implementation and deployment of Airbyte solutions • Ensure implementations align with client requirements and industry best practices • Guide customers throughout their customer journey with technical expertise and hands-on support • Troubleshoot Kubernetes workloads, pods, networking, storage, resource management, and deployment issues in production • Troubleshoot complex data movement issues involving SQL, CDC, database replication, and data synchronization • Troubleshoot REST API integrations involving HTTP methods, OAuth, API keys, JWT, webhooks, and JSON • Advise customers on integrating LLM-based tooling with existing data infrastructure and Airbyte connectors • Work directly with clients’ technical teams to understand needs and tailor solutions • Collaborate with technical support, Product, and Engineering to address issues and deliver features • Help clients evaluate and adopt AI agent frameworks • Collaborate with Sales to identify and drive customer growth opportunities • Act as the internal source of truth for customer technical requirements and needed functionality • Partner with Product and Engineering to influence the roadmap • Demonstrate Airbyte’s offerings and best practices to clients and at industry events • Serve as a brand ambassador and foster relationships with key stakeholders • Evangelize best practices for building AI-ready data stacks • Create and deliver technical content including blog posts, demos, and conference talks

🎯 Requirements

• 6+ years of experience in a customer-facing technical role, such as Technical Account Manager, resident solutions architect, professional services engineer, or consulting role • Deep, hands-on Kubernetes experience in production environments, including troubleshooting workloads, pods, networking, storage, resource allocation, and deployment issues • 2+ years of experience in a startup environment, ideally in modern data infrastructure, including cloud applications, databases, ELT tools, data warehouses or related fields • Hands-on experience with one or more AI frameworks • Exposure to AI agent frameworks and prompt engineering best practices is a strong plus • Proven track record of supporting products that directly impact business productivity • Exceptional customer orientation with a focus on delivering seamless onboarding and ongoing technical success • Strong interpersonal and presentation skills • Remote from Toronto, supporting East Coast Timezone

🏖️ Benefits

• Flexible PTO with a culture that encourages at least 25 days off annually • 16 weeks fully paid parental leave for all parents • Comprehensive medical, dental, and vision coverage for employees and dependents • 401(k) retirement plan • Professional development budget, conference sponsorship, and book reimbursement • Commuter benefits and monthly internet reimbursement • Breakfast and lunch in our San Francisco office • Equity • Commission