Customer Service Team Lead

🕒 June 29

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AlgaeCal Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded unknown

🧘 Wellness

⚕️ Healthcare Insurance

🧬 Biotechnology

Wellness • Healthcare Insurance • Biotechnology

AlgaeCal Inc. is a company specializing in natural calcium and bone health supplements. Their unique plant-based, multi-nutrient formulas are clinically supported to not only stop bone loss but also increase bone density. AlgaeCal's products are marketed as being more effective than traditional calcium supplements due to their natural ingredients derived from marine algae. The company offers a range of supplements such as AlgaeCal Plus, Strontium Boost, and Omega-3 products, all aimed at improving and maintaining bone health. They emphasize sustainability and back their products with a money-back guarantee based on their clinical efficacy. AlgaeCal Inc. is committed to using natural, sustainable sources to enhance bone density and overall bone health.

📋 Description

• Lead a caring group of people in the customer service team • Empower team members to assist customers genuinely • Achieve high customer satisfaction through dedicated service • Drive team performance in a fast-paced environment • Actively support clients to alleviate fears related to bone loss

🎯 Requirements

• 5+ amazing years under your belt in a Customer Service environment. • 2+ years in Customer Service management. • A yoda-like knowledge of CRM & Contact Center as a Solution (Talkdesk for example) • A solid track record of coaching and developing your team’s customer service & sales skills, driving CSAT, conversion rates and average order value • The ability to identify areas of opportunity, develop a plan and implement to desired results • A MASSIVE heart. • A magnet-like ability to attract the very best players to join your team and retain them.

🏖️ Benefits

• A generous healthcare package • Monthly team events and activities • Flexible Stat Holidays with the option to bank days for later use • Weekly team lunches • Casual dress code • Incredible dog friendly, Yaletown office one block from SkyTrain • Professional Development: You’ll get the opportunity to attend professional development conferences or workshops that will enhance your skills, expand your network, and drive your career forward with our support!