Bilingual Inside Service Agent

Job not on LinkedIn

🕒 September 25

🇨🇦 Canada – Remote

💵 $45.9k - $70.1k / year

⏰ Full Time

🟢 Junior

💬 Bilingual

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.
• Jobs at this company usually fill in 21 days.

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Equity on 2014-01

Consulting • Logistics • Insurance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Handle inquiries received by phone, email, chat, or fax from internal and external customers. • Provide customers with product information and resolve their concerns. • Support, develop, and lead new initiatives using functional expertise and knowledge of the company. • Deliver exceptional customer service, respond to inquiries, and promote Allstate home and auto insurance products. • Analyze customers’ current and future needs and recommend suitable products. • Provide personalized service as a trusted insurance advisor. • Promote product features and benefits during periodic customer portfolio reviews. • Manage policy renewals and requests to modify insurance contracts. • Respond to inquiries received online by email. • Upsell and cross-sell auto and home insurance products in accordance with underwriting guidelines. • Promote customer retention during policy renewals and updates.

🎯 Requirements

• Hold an Autorité des marchés financiers (AMF) license or be willing to obtain one in your province of residence. • Have 1 to 3 years of customer service experience. • Proficiency in Microsoft Office applications. • Availability to work some evenings, as well as Saturdays and Sundays, on a rotating schedule. • Assets: call center experience. • Assets: insurance industry experience. • Assets: experience with upselling and cross-selling. • This position is open to residents of Quebec and Ontario outside the Greater Toronto Area, subject to the position’s location eligibility criteria.

🏖️ Benefits

• Flexible work arrangements • Employee discounts (15% on auto and home insurance, as well as several other products and services) • “Good Office” program (reimbursement of up to $400 toward the purchase of office equipment) • Comprehensive retirement savings plan with employer matching contributions • Annual wellness allowance to support employees’ health and well-being • Personal reflection day • Tuition reimbursement program • Opportunities to get involved in the community and give back • Remote work

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