Manager, Claims Service

🔥 7 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Equity on 2014-01

Consulting • Logistics • Insurance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Lead a team of Claim Service Representatives handling First Notice of Loss (FNOL) and customer inquiry calls • Maximize results and deliver on the customer experience • Oversee day-to-day operations for Auto and Property customers • Collaborate strategically with Director and Senior Manager levels • Provide, maintain, and monitor user service levels • Ensure workload is evenly distributed among the team • Lead team huddles • Conduct coaching, sit-alongs, and oversight on call/file quality • Manage Performance Development Plans and Performance Management • Plan salaries for direct reports • Manage and resolve escalated customer communications, concerns, and conflicts • Review key metrics, operational reports, telephony metrics, and Quality Assurance results • Initiate plans to improve claims processes and the customer experience • Lead change management discussions and ensure consistency in messaging • Participate in industry committees • Identify areas of improvement and provide solutions

🎯 Requirements

• 5 or more years of related experience • Knowledge of insurance policy, coverage, and regulation • Knowledge of claim processes, policies, procedures, claim systems, liability, and applicable legal compliance standards • Analytical procedures to reconcile, manipulate, and recognize patterns of data • Problem-solving and preparation of complex reports for analysis • Knowledge of Auto and Property Insurance • Advanced conflict management and problem resolution skills in managing internal and external customer relationships • Change Management experience in driving results • CIP or working towards CIP designation

🏖️ Benefits

• Opportunity to develop skills and advance to the next level • Opportunity to challenge the status quo and shape the future of protection • Opportunity to support causes that matter to employees • AI-assisted recruitment process