Bilingual CX Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Amynta Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🛡️ Insurance

🤝 B2B

👥 B2C

Insurance • B2B • B2C

Amynta Group is a company that specializes in providing comprehensive risk management solutions, including specialty property and casualty insurance products, captive insurance programs, and warranty and protection plans. Serving both businesses and consumers, Amynta Group connects clients with a network of trusted professionals to help manage risks and achieve their goals in today's challenging environment. They represent a variety of stakeholders, including insurance companies, retail agents, auto dealers, and consumer retailers, while offering products like workers' compensation, general liability, and trade credit insurance.

📋 Description

• Provide best in class customer service to external clients/support and assistance to internal departments • Assist in corresponding with members of the sales team via phone or email • Daily administration and coordination of customer service activities • Liaise with the sales team to coordinate in-field support • Collaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders • Assemble marketing/sales collateral and POS materials • Maintain a strong knowledge of Sym-Tech products • Meet or exceed monthly call center performance objectives including call quality and performance objectives • Accurately complete appropriate documentation for each transaction, including keeping the CRM records up-to-date • Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and adjustments • Perform additional duties, tasks and/or projects as required by Management • Report to the Manager, Customer Experience

🎯 Requirements

• 3+ years of customer service experience or relevant industry experience • Fluently bilingual in French and English (written and spoken) • Passion and desire to consistently and compassionately deliver a superior customer experience • Energetic, friendly, outgoing, proactive personality and phone business acumen • Ability to learn new processes quickly, prioritize activities and work well under pressure in a fast paced environment • Proven ability to adapt to changing situations • Excellent written and oral communication skills • Demonstrated experience with customer escalation, conflict resolution, and negotiation • Strong willingness to problem solve and work well with minimal supervision • Strong team building skills, to work well within a close team environment – self-sufficient and resourceful • Proficient in the MS Office suite • CRM experience an asset • May be required to work overtime as per business needs

🏖️ Benefits

• Equal Employment Opportunity policy • Reasonable accommodation throughout the recruitment process for applicants with disabilities • Accommodation to the point of undue hardship