Organizational Wellness Specialist, Bilingual French

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🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 10%

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Homewood Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

🧘 Wellness

Healthcare • B2B • Wellness

<Homewood Health> is a Canadian provider of mental health and addiction services offering therapy, counselling, inpatient treatment, and workplace mental health solutions. With a 140-year history, it operates accredited treatment centres and virtual Therapy@Home programs, and delivers employee assistance programs (EFAP) and organizational support to improve resilience, reduce disability risk, and support recovery. Homewood focuses on evidence-based, personalized care for individuals, families, and employers across Canada.

📋 Description

• Conduct consultations with Customers and complete requests for specialized services including mediation, coaching, gender diversity support, workplace assessments and customized learning materials • Manage a large portfolio of Customers and assist with selecting suitable Workplace Intervention services and parameters • Conduct needs assessments and advise on recommended solutions or options • Project manage service delivery from contract negotiation through case closure • Follow up on Customer requests not yet converted to active cases • Recruit for the Service Provider Network as required • Coach and advise Service Providers on standard and non-standard service offerings • Monitor and track customer satisfaction results • Review, modify and correct month-end service provider billing submissions and enter billing information into the case management platform • Research and update content for presentations and training sessions • Deliver educational workshops or departmental information sessions where applicable • Facilitate development of systems, products and processes supporting excellent service quality • Recommend new Organizational Wellness presentations or services • Participate in team meetings and share meeting coordination and record-keeping duties • Integrate sustainable practices into business operations

🎯 Requirements

• Bachelor’s degree, preferably in Psychology, Sociology, Organizational Development, Human Resources or Health and Wellness • 3-5 years’ experience developing content for educational sessions and workshops • Excellent command of the English and French language, both verbal and written • 2-5 years providing solution-focused consultation to decision makers in Customer organizations • Sales and/or account management experience would be highly relevant • Knowledge preferred in Psychology or Industrial-Organizational Psychology, Mediation, Wellness, Organizational Development, HR, Sales and/or Account Health and Management • Proven project management skills • Strong organizational and time management skills • Proficiency with Microsoft Office (Windows, Word, Excel, PowerPoint) and video conferencing platforms • Excellent and demonstrable customer management skills • Creativity, resourcefulness and ability to take initiative • Strong ability to work within a team • Ability to provide seamless customer service delivery to both internal and external stakeholders

🏖️ Benefits

• Full-time remote work from home in Canada • Supportive colleagues and collaborative team environment • Continuous learning and professional development through educational sessions, workshops and training content • Equal opportunity employer committed to employment accessibility, diversity, equity and inclusion