Customer Service Representative I

Job not on LinkedIn

🕒 September 30

🌵 Arizona, Idaho, +2 more states – Remote

🌵 Arizona – Remote 🥔 Idaho – Remote 🎰 Nevada – Remote ⛷️ Utah – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Amynta Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🛡️ Insurance

🤝 B2B

👥 B2C

Insurance • B2B • B2C

Amynta Group is a company that specializes in providing comprehensive risk management solutions, including specialty property and casualty insurance products, captive insurance programs, and warranty and protection plans. Serving both businesses and consumers, Amynta Group connects clients with a network of trusted professionals to help manage risks and achieve their goals in today's challenging environment. They represent a variety of stakeholders, including insurance companies, retail agents, auto dealers, and consumer retailers, while offering products like workers' compensation, general liability, and trade credit insurance.

📋 Description

• Provide routine customer service and policy support to agents and carriers regarding coverage, rates, billing issues, and policy reviews • Communicate via phone, chats, and email while navigating multiple systems and platforms • Research, resolve, and communicate customer inquiries according to service standards; escalate issues as appropriate • Maintain knowledge of products, services, and promotions • Review and process applications, binders, endorsements, and other policy-issuance documentation • Complete required forms and accurately record customer interactions and transactions in the CRM system • Organize and maintain policy files • Assist with creation, documentation, and continuous improvement of processes • Collaborate with team members and cross-functional partners • Provide customer service to internal and external partners • Perform other assigned duties

🎯 Requirements

• High school diploma or equivalent • Strong written and verbal communication skills • Ability to evaluate policy information, recognize potential issues, and take appropriate action • Proficiency in Microsoft Office and web-based systems • Ability to quickly learn new tools and navigate multiple systems simultaneously • Self-motivated, organized, and able to manage priorities independently • Ability to troubleshoot basic headset, internet, and connectivity issues • Quiet, distraction-free workspace conducive to professional calls and virtual collaboration • Strong self-motivation and ability to manage tasks and deadlines without direct supervision • Stable internet connection • Applicants must be currently authorized to work in the United States at hire and maintain authorization throughout employment • Commercial insurance or related customer service experience is a plus but not required

🏖️ Benefits

• Comprehensive medical, dental, vision, disability, and life insurance • 401(k) with company match • Paid time off • Company holidays • Training and ongoing support • Potential higher pay for candidates with workers’ compensation insurance experience