Customer Success Associate

Job not on LinkedIn

🔥 2 minutes ago

🇨🇦 Canada – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Support a portfolio of Clubspeed and Resova customers throughout onboarding, adoption, engagement, and renewal • Build trusted relationships and serve as a primary day-to-day customer contact • Answer customer questions and resolve common issues directly • Triage requests and coordinate escalations with Support, Product, Implementation, and other internal teams • Follow customer issues through to resolution and keep customers informed • Monitor customer health, product engagement, and account activity to identify risks early • Support retention, recovery, and renewal efforts • Deliver product onboarding, webinars, and ongoing customer training • Recommend workflows, features, solutions, and best practices based on customer goals • Translate product releases and new functionality into practical customer use cases • Gather customer feedback and usage insights for internal teams • Identify expansion, upsell, and payments opportunities and connect customers with the commercial team • Maintain accurate customer records, activity notes, health indicators, and next steps in CRM and Customer Success systems • Use customer data and engagement signals to prioritize outreach • Help improve Customer Success playbooks, processes, and scalable programs

🎯 Requirements

• 2-4 years of experience in Customer Success, Account Management, Customer Support, or a similar customer-facing role, preferably supporting a SaaS product • Strong communication and relationship-building skills • Ability to manage multiple customers, requests, and priorities without losing track of details • Problem-solving mindset and judgment about when to resolve issues independently or involve additional expertise • Experience translating customer needs into practical product recommendations or solutions • Ability to identify customer risk and take proactive action • Strong cross-functional collaboration skills • Comfort working with CRM and Customer Success technology; Salesforce experience is an advantage • Bachelor's degree in Business, Communications, Education, or a related field, or equivalent relevant professional experience • Experience with hospitality, attractions, entertainment venues, reservations, point of sale, payments, or vertical SaaS is a significant advantage • Experience with Jira, Confluence, or other Atlassian tools is helpful

🏖️ Benefits

• Competitive salary (between $60,000-$70,000 CAD) • Comprehensive health coverage, including dental and vision • Flexible time off policy