ASSA ABLOY Opening Solutions
10,000+ employees
🔐 Security
🔧 Hardware
🤝 B2B
Security • Hardware • B2B
ASSA ABLOY Opening Solutions is a leading provider of security technology, specializing in the development and production of mechanical and electromechanical locking systems, access control solutions, and locking systems for various residential, commercial, and public buildings. The company is known for its innovative products that ensure safety and comfort, catering to diverse environments from healthcare facilities to educational institutions. With a comprehensive range of solutions, ASSA ABLOY enables secure and smooth movement of people, goods, and information across multiple sectors.
Technical Support Specialist
Job not on LinkedIn
🕒 May 7
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ASSA ABLOY Opening Solutions
10,000+ employees
🔐 Security
🔧 Hardware
🤝 B2B
Security • Hardware • B2B
ASSA ABLOY Opening Solutions is a leading provider of security technology, specializing in the development and production of mechanical and electromechanical locking systems, access control solutions, and locking systems for various residential, commercial, and public buildings. The company is known for its innovative products that ensure safety and comfort, catering to diverse environments from healthcare facilities to educational institutions. With a comprehensive range of solutions, ASSA ABLOY enables secure and smooth movement of people, goods, and information across multiple sectors.
📋 Description
• Provide timely, high-quality Level 1 and Level 2 technical support to customers via Zendesk • Troubleshoot software issues, configuration questions, and workflow challenges • Support customers with integrations and APIs, including light debugging and technical investigation • Escalate product issues clearly and effectively to Engineering and Product teams • Act as a customer advocate by identifying recurring issues and root causes • Create, maintain, and improve support documentation, help articles, and in app training • Contribute to customer-facing training materials and enablement content • Help standardize responses and knowledge base content to improve resolution time and consistency • Help build and refine support processes, workflows, and SLAs as the team scales • Identify opportunities to leverage automation and AI to improve efficiency and customer experience • Collaborate with Product, Engineering, and CS to improve feedback loops and visibility into customer issues
🎯 Requirements
• 3+ years of experience in technical support at a software or SaaS company • Experience handling Level 1 and Level 2 support tickets • Strong written and verbal communication skills • A customer first attitude • Problem-solver with a proactive, can-do attitude • Comfort working directly with customers on technical issues • Ability to document processes and explain technical concepts clearly • Light coding skills (e.g., JavaScript, Python, SQL) or experience troubleshooting APIs and integrations
🏖️ Benefits
• Competitive compensation and benefits package • Bonus • 401(k) plan • Education assistance • Company car • Innovative solutions development environment
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