Senior Technical Support Engineer

🕒 May 6

🇺🇸 United States – Remote

💵 $120k - $150k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Transmit Security

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🔒 Cybersecurity

🤝 B2B

🤖 Artificial Intelligence

💰 $543M Series A on 2021-06

Cybersecurity • B2B • Artificial Intelligence

Transmit Security is a company that provides advanced identity solutions aimed at improving customer identity management, fraud prevention, and identity verification. They offer a unified platform for managing customer identities, eliminating fraud, and enhancing customer journeys with cutting-edge technology such as AI-based analytics. Their platform supports complex identity operations across multiple channels and applications, including B2C and B2B environments. By integrating security, AI, and orchestration, Transmit Security helps organizations streamline identity-related processes and improve overall security and user experience.

📋 Description

• Provide advanced technical support within the desired SLA while ensuring that customer satisfaction goals are achieved • Take ownership of customer issues and follow problems through to resolution • Manage escalations • Evaluate root cause analysis to eliminate recurring customer issues • Handle complex customer issues through the Support portal independently and in a professional way • Troubleshoot Transmit Security Platform issues reported by Transmit Customers, including Functionality and usability related complex issues • Interact effectively with a wide variety of customers with different requirements and backgrounds, including the Customer’s development teams to understand the nature of the issue, communicate steps to resolve, and provide consultation on best practices • Replicate customer issues in the support test environment • Collaborate with several internal teams

🎯 Requirements

• At least 6 years of technical Support engineering experience • Experience working in mission critical environments • Experience in working with multi-tier and complex applications • Hands on experience with Linux operating system • Strong analytical and troubleshooting skills is a must • Service-oriented personality with a can-do attitude is a must • A team player with the ability to work independently is a must • Excellent interpersonal and communication skills both written and verbal English • BS/BA in Information Technology, Computer Science, or a related discipline; professional certification is an advantage • Familiar with one of the programming languages such as Java, Scala, Python, bash scripting is nice to have • Experience with database management is an advantage • Practical knowledge of REST API • Familiar with SaaS and Cloud environments like GCP, Azure, AWS • Familiar with web-based products - different OS browsers (Cookies, local storage, incognito) • Knowledge on authentication technologies such as FIDO-based biometrics, authentication, Federation SSO protocols such as OIDC, OAuth, SAML, etc. • Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS • Good knowledge on Mobile Platforms (IOS, Android) is a big plus

🏖️ Benefits

• Impactful Role: Play a key role in delivering a market-leading solution to our customers, ensuring fraud protection and frictionless user experiences. • Growth Opportunities: Be part of a fast-growing company with plenty of opportunities for professional development and career advancement. • Flexible Work Environment: Remote work options available for North American candidates. • Collaborative Team Culture: Join a passionate and innovative team committed to making a difference in the security and fraud prevention space.