Hardware Support Technician I

🕒 April 23

🏄 California – Remote

🏄 California – Remote

💵 $40k - $63.1k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Astreya

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Cybersecurity • Enterprise • SaaS

Astreya is a leading global provider of IT Managed Services and Technology Solutions, known for its innovative approach to digital engineering and IT logistics. The company focuses on empowering businesses to excel in today's dynamic digital landscape by maximizing productivity and fostering innovation. Astreya offers a range of services including Data Center & Network Management, Digital Workplace Services, Next-Gen Digital Engineering, and Cybersecurity Services. With a commitment to excellence and a focus on operational frameworks, Astreya aims to transform technology into a valuable strategic asset for organizations worldwide.

📋 Description

• Responsible for the installation, maintenance, and repair of computer systems. • Examine the systems to validate correct operations and identify errors. • Assists with day-to-day technical support to employees for network infrastructure and internal systems software and hardware. • Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a diverse environment. • Helps with maintaining passwords, data integrity and file system security for the desktop environment. • Communicates highly technical information to both technical and nontechnical personnel. • Helps recommend hardware and software solutions, including new acquisitions and upgrades. • May participate in development of information technology and infrastructure projects. • May help to conduct training programs designed to educate an organization’s computer users about basic and specialized applications.

🎯 Requirements

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience • Builds stable working relationships internally • Follows standard practice and procedures when analyzing situations or data • IT savvy with an interest in new technologies • Familiarity with IT inventory environment • Comfortable with following technical instructions to flash drives, image devices and re-write hardware IDs • Strong work ethic • Excellent communicator in both written and verbal English • Ability to work in a team, but with minimal supervision • Able to excel in a fast paced work environment. • Ability to learn new things and adapt to a changing environment quickly • Understanding of business operations • Able to excel in a technical environment.

🏖️ Benefits

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only • Dental provided through UHC Nationwide • Vision provided by UHC • Flexible Spending Account for Health & Dependent Care • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera • Corporate Wellness Program provided by Goomi Group • Employee Assistance Program • Wellness Days • 401k Plan • Basic and Supplemental Life Insurance • Short Term & Long Term Disability • Critical Illness, Critical Hospital, and Voluntary Accident Insurance • Tuition Reimbursement (available 6 months after start date, capped) • Paid Time Off (accrued and prorated, maximum of 120 hours annually) • Paid Holidays • Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law