Technical Support Engineer

Job not on LinkedIn

🕒 April 20

🏄 California – Remote

🏄 California – Remote

💵 $120k - $165k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

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Gamma

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Gamma Communications plc is a leading supplier of communication services in the UK, German, Spanish and Dutch business markets. It is admitted to trading on AIM and employs approximately 1,900 people. With a range of UCaaS, mobile and connectivity services, Gamma provides robust and secure solutions that enable organisations to communicate, collaborate and offer a better customer experience.Gamma’s largest market is in the UK where the company’s network-based services are supplied to SME, Public Sector and Enterprise markets through a network of 1000+ channel partners and its own direct sales and support capabilities. Gamma is expanding its UCaaS presence in Europe with a suite of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.Gamma’s vision is for a better-connected world in which we can work smarter for the benefit of business, people, and the planet by developing a strong and sustainable pan-European product set, building a leading position in the UCaaS and CCaaS markets.For more information about Gamma and its comprehensive range of services, please visit http://www.gamma.co.uk .

📋 Description

• Respond to technical customer inquiries and support escalations via email and chat in Intercom • Debug complex issues related to Gamma sites, leveraging APIs and technical troubleshooting skills • Discover and iterate on improvements to internal AI tools to multiply the team's productivity • Collaborate with engineering and design to surface product improvements and deliver effective solutions • Build and maintain technical resources including documentation, knowledge base articles, and troubleshooting guides • Triage bug tickets and proactively monitor user-generated content for potential abuse or policy violations

🎯 Requirements

• 1–2 years of experience in technical customer support or QA for a highly technical product, with strong troubleshooting and analytical skills • Excellent written and verbal communication, with the ability to explain complex topics clearly to non-technical users • Ownership mindset and comfort in a player-coach role, with strong initiative and follow-through • Technical background through a degree, certification, or hands-on experience in support engineering, QA, AI enablement, or software development • Experience at an early-stage startup, or familiarity with tools like Intercom, Zendesk, Metabase, Stripe, Linear, or LaunchDarkly **(Nice to have)**

🏖️ Benefits

• Benefits & equity