Technical Support Engineer

Job not on LinkedIn

🕒 April 20

🏄 California – Remote

🏄 California – Remote

💵 $120k - $165k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gamma

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Gamma is a leading supplier of communication services in the UK, German, Spanish, and Dutch business markets. With a wide range of UCaaS, mobile, and connectivity services, Gamma provides robust and secure solutions designed to enhance communication and collaboration for organizations. The company’s offerings include SIP trunking, hosted voice, and a variety of managed services tailored for SMEs, public sector entities, and enterprises. Gamma operates a vast channel partner network and is dedicated to expanding its presence in Europe, focusing on delivering efficient business communication solutions while promoting a more connected world.

📋 Description

• Respond to technical customer inquiries and support escalations via email and chat in Intercom • Debug complex issues related to Gamma sites, leveraging APIs and technical troubleshooting skills • Discover and iterate on improvements to internal AI tools to multiply the team's productivity • Collaborate with engineering and design to surface product improvements and deliver effective solutions • Build and maintain technical resources including documentation, knowledge base articles, and troubleshooting guides • Triage bug tickets and proactively monitor user-generated content for potential abuse or policy violations

🎯 Requirements

• 1–2 years of experience in technical customer support or QA for a highly technical product, with strong troubleshooting and analytical skills • Excellent written and verbal communication, with the ability to explain complex topics clearly to non-technical users • Ownership mindset and comfort in a player-coach role, with strong initiative and follow-through • Technical background through a degree, certification, or hands-on experience in support engineering, QA, AI enablement, or software development • Experience at an early-stage startup, or familiarity with tools like Intercom, Zendesk, Metabase, Stripe, Linear, or LaunchDarkly **(Nice to have)**

🏖️ Benefits

• Benefits & equity